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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,030 Reviews

1,030 Reviews of Jim Ellis Mazda Marietta - Service Center

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November 19, 2020

I brought my car in for a recall. Service was finished earlier than the time Maron quoted me. Maron was friendly and helpful. Waiting area was comfortable while I waited on my car. More

by kspaeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 23, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Maron here at Jim Ellis Mazda Marietta! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2020

Great Service provided by Maron Smith. Not sure what else to say about his exceptional excellent customer service he gave to me. I will always have him service my car. More

by miriamtsoka
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 23, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Maron here at Jim Ellis Mazda Marietta! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 17, 2020

We always use Jim Ellis Mazda Marietta for all our automotive service needs. Eddie and Doug are the best most friendly service techs in town. More

by JIM.MILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Rose Shuck
Nov 19, 2020 -

Jim Ellis Mazda Marietta responded

Hi Jim, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks for the positive feedback, and we hope that you have a great day!

November 17, 2020

The wait time was excessive. I do not appreciate receiving a list of other things wrong with my vehicle. I was there for a specific purpose. I did not ask for an inspection. More

by maestrokyle75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2020

I’m always impressed by the service Jim Ellis Mazda Marietta provides! They are friendly, helpful, and help me get the service I need to keep my car running smoothly. More

by shelbimn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl NeSmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Shuck
Nov 17, 2020 -

Jim Ellis Mazda Marietta responded

We strive for 100% customer satisfaction so we are glad to hear you found that to be the case. Please feel free to reach out to us if you ever need anything else. Take care!

November 13, 2020

I received very friendly and prompt service. It’s a pleasure to visit your service department and show room. I look forward to my next visit! More

by GWENWARMELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 17, 2020 -

Jim Ellis Mazda Marietta responded

Hi there, thank you for the review and high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

November 12, 2020

Ron Smith was a absolute rude and sarcastic person who doesn’t really understand how to communicate with people and refuses to accept when he is wrong. More

by Derrick Windley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Keith Paulk, Peter Uko
November 12, 2020

Doug is great! Always good customer service from him. Premises are clean, with coffee, water and snacks- always good when you are waiting. He kept me updated. More

by SARA_CROZIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Nov 15, 2020 -

Jim Ellis Mazda Marietta responded

Sara, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

November 12, 2020

Maron was very cordial and was a great communicator. He found the problem with my tire and made recommendations. I would recommend him as your service advisor. More

by sherri.dombi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 15, 2020 -

Jim Ellis Mazda Marietta responded

Sherri, thank you for your kind review; we are happy to pass along your comments to Maron! Thanks again for the recommendation, and have an amazing day!

November 11, 2020

Great experience! So happy with my new Mazda cx 5. The whole process took less then a couple hours. Would definitely recommend working with this team. More

by DIANA.JASIONEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marion Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2020 -

Jim Ellis Mazda Marietta responded

Hello, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

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