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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,030 Reviews

1,030 Reviews of Jim Ellis Mazda Marietta - Service Center

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January 03, 2021

I appreciated that they were on time with completion of the service, and kept me up to date. I also like receiving the invoice electronically before I go to pick up. More

by richardmiller04
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

January 02, 2021

Eddie Goines is awesome.This was a regular service but Eddie Goines is awesome. This was a regular service but he is always just as helpful fro an oil change or major service!! Would not go anywhere else More

by ROBINRKR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maron Smith
Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Hello, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Eddie here at Jim Ellis Mazda Marietta! We hope you continue to choose us for all your automotive needs. Take care!

January 01, 2021

Speedometer sensor Part was delayed, requiring me to come back to complete the work. $64 labor to replace a battery In a Miata is excessive, especially since I purchased the battery from this dealership - do More

by R_ENNERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jan 05, 2021 -

Jim Ellis Mazda Marietta responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

January 01, 2021

Great service as usual I will keep using Jim Ellis as long as I can and have a good service. On my Mazda thank you More

by TOBYB3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Hello, thanks for sharing your recent service experience with us. Customer service is one of our top priorities and we're glad to hear you received such excellent service! We hope to be of service to you again in the future.

December 31, 2020

Loving the new personalized service videos. Good to see what is done and why. Wondering why these reviews require a 25-word minimum. But here. More

by db17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maron, Rose Shuck
Jan 05, 2021 -

Jim Ellis Mazda Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 31, 2020

I had a great experience in the service department.Maron did everything he said he would do. You might want to keep him.Hes very good with people. His team helped me find a part for my car and made sure it More

by trclem40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Jan 01, 2021 -

Jim Ellis Mazda Marietta responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks for the positive feedback, and we hope that you have a great day!

December 31, 2020

Have bought two new vehicles from this dealership in recent years and had them serviced there. Always felt well treated for both sales and service. Most recently purchased a new set of tires. They quote More

by Mike
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Hello Mike, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. We hope to be of service to you again in the future.

December 30, 2020

There was a problem on my original scheduled service, but they offered it for free on a following one. There was a long wait anyway. More

by FS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Jan 05, 2021 -

Jim Ellis Mazda Marietta responded

Thank you for sharing your experience with us! We hope that you have a great day!

December 29, 2020

Great service everyone was good plenty and professional. Was in and out with my oil change tire rotation. I shouldn’t be required to put 25 words :) More

by BENTLEYRACHEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. We will be sure to pass along your comments to the team. Please don't hesitate to call if you'd like further assistance. Thanks again for the review, and we hope that you have a great day!

December 29, 2020

My experience was great! Maron kept me informed and answered questions in a manner I could understand. The wait was comfortable and I felt safe during the wait. More

by shelbysnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Dec 31, 2020 -

Jim Ellis Mazda Marietta responded

Hello, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Maron. Have a great day!

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