Jim Ellis Mazda Marietta - Service Center

Prices are to high compared to other mazda dealerships. The overview of the work to be done by the technician was explain very well. Also the waiting area was very clean. The overview of the work to be done by the technician was explain very well. Also the waiting area was very clean. More

Doug kept me apprised of the progress on my car. However, progress is the problem. 3.5 hrs to do a 60min job is unacceptable. It’s a staffing issue. You need contingency workers who can work as needed. progress is the problem. 3.5 hrs to do a 60min job is unacceptable. It’s a staffing issue. You need contingency workers who can work as needed. More

Very pleasant, work done quickly and price was less than estimate. Can’t beat that. Now I am using up the words that are required. estimate. Can’t beat that. Now I am using up the words that are required. More

The additional recommendations were reasonable. My technician explained thoroughly the additional cost and the additional Always excellent service, that’s why I keep coming back! technician explained thoroughly the additional cost and the additional Always excellent service, that’s why I keep coming back! More

Easy process because i could book my appointment online. Great customer service from Eddie. I really liked getting the video from the technician as he inspected my car before doing any work. Great customer service from Eddie. I really liked getting the video from the technician as he inspected my car before doing any work. More

Very helpful! Eddie was my primary contact through the process and kept me up to date with when the parts were ordered as well as being flexible with scheduling the appointment once the parts came in. process and kept me up to date with when the parts were ordered as well as being flexible with scheduling the appointment once the parts came in. More

Eddie did a great job. Very happy will be back! He even ordered touch up paint for my vehicle from the parts department and had it ready for me upon my return. ordered touch up paint for my vehicle from the parts department and had it ready for me upon my return. More

The service department took care of my issue (rattle in dash) in a courteous and professional manner. The work was covered under my warranty so I do not have an opinion on the price. dash) in a courteous and professional manner. The work was covered under my warranty so I do not have an opinion on the price. More

Excellent service as always. Your service advisors are very professional and very compassionate people! I will continue to bring my CX5 Mazda to your location. very professional and very compassionate people! I will continue to bring my CX5 Mazda to your location. More

This was my third lease with Jim Ellis Mazda. A big part of my decision to renew is Mike Fresquez. He is a professional who provides excellent customer service. I also feel that the dealership provides go of my decision to renew is Mike Fresquez. He is a professional who provides excellent customer service. I also feel that the dealership provides good incentives for buyers who remain loyal. More