Jim Ellis Mazda Marietta - Service Center

Eddie was great to deal with. Very responsive, friendly, and kept us informed the whole way. He is definitely a key contributor to the excellent customer experience we enjoyed. and kept us informed the whole way. He is definitely a key contributor to the excellent customer experience we enjoyed. More

Mazda increased the price of repair after I declined additional services. The $139 service fee that was supposed to be applied toward the cost of repair was instead charged in addition to the repair. Al additional services. The $139 service fee that was supposed to be applied toward the cost of repair was instead charged in addition to the repair. Also despite the fact that I did not consent to an oil and filter change, it was done anyway. (It had just been done days before.) Ultimately a manager agreed to apply the service fee to the cost of the repair but only after unrelated questioning about the reasons we don’t service the car at Mazda. She actually intimated that if we had a service record at the dealership, the charges would have been made more fairly. More

Great service and quick turnaround! Eddie was a pleasure to work with. He had my car waiting for me when I arrived. I popped in, turned in the loaner and was on my way. to work with. He had my car waiting for me when I arrived. I popped in, turned in the loaner and was on my way. More

The dealership is nice and the have good Covid protocols. The person assisting me said he would get them to vacuum when I asked about a wash or detailing. They did not vacuum or wash. It looks as if they did The person assisting me said he would get them to vacuum when I asked about a wash or detailing. They did not vacuum or wash. It looks as if they did not use paper in my car to cover seat and floor. They took the car for a test drive and let me have it back with the gas light on. The clerk also said he would give me a write up a a report about an issue with my brakes. He also did not due that. It also took them 4 hours to do a routine 40,000mile service. More

Work was completed in the timeframe I was given. My only complaint would be that my radio antenna was removed and not put back on before I left. complaint would be that my radio antenna was removed and not put back on before I left. More

Needed to have a key programmed. A young man named Ron, that I failed to get his last name , waited on me. Very nice n polite. Also took care of the recall for my car. My car was washed n vacuumed befo that I failed to get his last name , waited on me. Very nice n polite. Also took care of the recall for my car. My car was washed n vacuumed before returning to me. That was much appreciated. Will definitely return if needing service again. More

I always get exceptional service. They have a knowledge of my vehicle's history and needs that makes it exceptionally easy to work with them. of my vehicle's history and needs that makes it exceptionally easy to work with them. More

The service provided was excellent as always. My service rep, Eddie, was very knowledgeable and patient explaining my options. In addition, the time spent repairing my vehicle was reasonable. rep, Eddie, was very knowledgeable and patient explaining my options. In addition, the time spent repairing my vehicle was reasonable. More

Maron Smith, my service advisor, provided exceptional service, excellent communication & an outstanding experience. Staff members also very friendly & courteous. Well done Jim Ellis Mazda! Always will be service, excellent communication & an outstanding experience. Staff members also very friendly & courteous. Well done Jim Ellis Mazda! Always will be a first choice. More

I was suppose to get full synthetic oil for my Lexus and they put conventional oil without asking me on Sat. I want it corrected. they put conventional oil without asking me on Sat. I want it corrected. More