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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,030 Reviews

1,030 Reviews of Jim Ellis Mazda Marietta - Service Center

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April 13, 2021

Employees were friendly and treated each customer with respect and answered every question that's was asked well mannered and a smile. Facility was very clean. More

by mendi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rose Shuck, Maron Smith
Apr 13, 2021 -

Jim Ellis Mazda Marietta responded

Mendi, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

April 12, 2021

It’s been 3 yrs since I used Jim Ellis service, thought I would give them another chance. Huge mistake! Terrible customer service and dishonest. More

by EESTROTHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. We hate to hear that we missed your expectations, please reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager

April 12, 2021

I have been a customer with Jim Ellis Mazda since March 2007. Ninety five percent of my experiences with your company have continued to be pleasant. I can depend on your team to render the services needed More

by KEEYAWOMACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

April 08, 2021

Jim Ellis Mazda and Eddie have taken good care of me for years. I trust them and the entire service team and will continue to drive from Dallas whenever my car needs expert service. More

by IRENE44E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Apr 09, 2021 -

Jim Ellis Mazda Marietta responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 07, 2021

First I did not like to wait for a month for an available time for service. Otherwise the service was excellent and Mr Chuck was extremely helpful. More

by TONYDIANNET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Apr 07, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team was able to help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

April 07, 2021

Eddie was very helpful in making me aware of what needed to be repaired on my vehicle. Also, efficient and friendly. Thank you your help. More

by LYNNEM1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female manager who helped me get an appointment.
Apr 07, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Apr 08, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 06, 2021

Great people. The staff are efficient and friendly. I had routine service and two recalls. They had a loaner for the day ready and called me when service was complete. I only wished they had washed my car. I More

by GMBrusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don and Lillian
Apr 07, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! We do apologize for the inconvenience regarding your car wash, but we do thank you again for your business and kind words. Please reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager

April 06, 2021

I feel like you are a rip off and do your customers a disservice. Things were missed and not needed on the check up. I took the vehicle to another place and the price decreased and service was quick and More

by Sharee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Jim Ellis Mazda Marietta responded

Sharee, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. Please reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager

April 06, 2021

Eddie did a great job communicating and working with the service dept to get the service done on time. Also, their facilities are nice and clean More

by CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Jim Ellis Mazda Marietta responded

CB, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

April 06, 2021

I have experienced no problems with this dealership at all. Everyone from sales to service has been very helpful and professional. Mike is sales has sold me 2 vehicles and have been very pleased with both More

by DRICE347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fresquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maron Smith
Apr 07, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mike & Ron are always great helps! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

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