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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,030 Reviews

1,030 Reviews of Jim Ellis Mazda Marietta - Service Center

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May 13, 2021

My service advisor Maron Smith provided me with prompt and professional service with a smile. I especially like the video service evaluation. Remembering recommended services and their level of importan More

by ZBAIH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Sep 21, 2021 -

Jim Ellis Mazda Marietta responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

May 12, 2021

Great service, Thorough, and fast! I really like the video that they send you after your service that shows what needs to be taken care of and suggestions. More

by Xoonushkoox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Sep 21, 2021 -

Jim Ellis Mazda Marietta responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 12, 2021

Poor service poor communication wouldn’t recommend them to anyone.. Most definitely feel cheated and lied to I dealt with management whole time and you wouldn’t have thought that most definitely would love More

by Mr. SJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Shuck
May 15, 2021 -

Jim Ellis Mazda Marietta responded

Hello Mr. SJ, Thank you for taking the time to speak with me. My team has done what they can to help you with repairs and I’m confident that they have done that without being evasive. I’m sorry we are not able to help you further. Sincerely, Daryl NeSmith, General Manager

May 18, 2021 -

Mr. SJ responded

Daryl no you did not you basically told me my car was old since it is an 08 You told me you thought my car was fixed after talking to rose and Eddie and the lied to you like I said I would have preferred you told me MAZDA CANT FIX A MAZDA an I don’t get it if your technicians been there for 20 years they should most definitely be able to fix older models and EVERYONE DARYL IS NOT THE HIGHEST HE HAS PEOPLE AT THE FRONT LIEING FOR HIM Tracy is the VP they are making it vary hard to reach her we had to call Atlanta Mazda just to get her information but basically the service department is horrible because Daryl covering for them and Daryl took my wife not to Tracy and read it himself and called my wife but be WARNED GO READ THE GOOGLE REVIEWS THEY ARE HORRIBLE I SHOULD OF CHECKED THERE 1st I’m talking bout people are going in on them

May 18, 2021 -

Mr. SJ responded

And o yea Daryl called and offered my wife money to take review down but not to fix my car I think DealerRater should hear that bribe I hope corporate see’s this

May 10, 2021

The staff was very efficient in getting my car serviced in a timely manner. My service advisor, Eddie G. explained my service and reminded me when to schedule my next service appointment. More

by gumbeaux19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Jim Ellis Mazda Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2021

nice people and good service here. I am here to replace my backup light,the price is reasonalbe. Takes about 2 hours to get everything done More

by fj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2021

Amazing Service !!! Thank you so much Eddie Goines for Amazing Service !!! Thank you so much Eddie Goines for all your help. I will definitely come back to this location again. Highly recommend, excel More

by katy.avila18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

May 06, 2021

Excellent service. My only suggestion is I wished we’d reviewed the invoice before I’d left. I found it confusing. Otherwise I am impressed by the quality of customer service. More

by jblair0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Jim Ellis Mazda Marietta responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

May 06, 2021

Slow to greet, surprised with length of time of recall repair, felt somewhat pushed about other (overpriced) repairs, had to inquire about readiness after wash. More

by AUCHENPAUGH
Customer Service
Recommend Dealer
No
Employees Worked With
Maron Smith
May 21, 2021 -

Jim Ellis Mazda Marietta responded

Hello Auchenpaugh, I’m sorry my team did not deliver a 5-star experience on your last visit. Thank you for letting me know. We can do better than this and I hope you will give us an opportunity to show you that on your next visit. If there is anything I can do for you in the meantime, please contact me at directly at daryln@jimellis.com or 770-590-4450. Sincerely, Daryl NeSmith, General Manager

May 06, 2021

Prompt service and nice folks. Quick in and out. Flexible and responsive to my needs. Comfortable waiting area. I appreciated that they drove me home More

by GMCCALLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Shuck, Maron Smith
May 07, 2021 -

Jim Ellis Mazda Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us, Gmccalley! Please let us know if there is ever anything else we can do for you! Safe travels!

May 05, 2021

The service I received was excellent & the employees were caring. I did not have to wait long even though they had to work me in. I am very satisfied with the service & price. More

by DMKLATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Shuck
May 06, 2021 -

Jim Ellis Mazda Marietta responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

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