Jim Ellis Mazda Marietta - Service Center

I've been dealing with you people for 20 years ... you guys are GREAT. guys are GREAT. More

Everything was handled that I needed done. Maron is always amazing and has wonderful customer service skills. And I was comfortable waiting in the lobby with my books. always amazing and has wonderful customer service skills. And I was comfortable waiting in the lobby with my books. More

Super helpful and friendly service! Love the new location and service set up. Eddie was excellent as usual to get the service done and get me on my way quickly. and service set up. Eddie was excellent as usual to get the service done and get me on my way quickly. More

The video inspection is a great addition. Your service department is incredible. The survey requiring a minimum of twenty five words before it will allow you to submit probably makes people leave the a department is incredible. The survey requiring a minimum of twenty five words before it will allow you to submit probably makes people leave the application out of frustration. More

Wonderful staff. The work on my CX9 was performed perfectly. Everything was finished much quicker than I anticipated .12th is is first day day will have 54 perfectly. Everything was finished much quicker than I anticipated .12th is is first day day will have 54 More

Most importantly, these guys want to make you happy. I had an issue with a Certified Used Car. They stayed with it till they identified the problem and fixed it. When they saw I was back with the same pro had an issue with a Certified Used Car. They stayed with it till they identified the problem and fixed it. When they saw I was back with the same problem, the Assistant Service Manager and the Service Manager got involved and authorized new parts to get the problem solved perfectly. They care. More

Thank you for the great service and excellent customer service. I did not have to wait long and that’s very important to me. You truly care about your customers! service. I did not have to wait long and that’s very important to me. You truly care about your customers! More

I worked with a previous service manager that has since retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours driving there to be told it wasn't ready. Service manager said he would cover my next oil change for the hassle. When it was time for the oil change, my service manager had retired and I was assigned a new one. I made the appointment and added on a tire service, drove an hour to the dealership, just for them to forget I was waiting in the showroom. The new service manager came out and told me the "tire machine" was conveniently broken and I would have to come back. I asked if the oil change was done (since I had been there for an hour already) and it wasn't. He forgot it was even on the work order, further solidifying the fact that he straight up FORGOT I was there for my APPOINTMENT. 3 hours total wasted for an oil change that they were comping for wasting my time before. Absolutely ridiculous. He wanted me to come back but wouldn't make an actual appointment for a date or time. The other service managers have been rude on more than one occasion so there's no option of working with someone else. We are a Mazda family and will NEVER go back to this dealership. Absolutely pathetic communication and service. More

Great experience. This is my first Mazda and first Great experience. This is my first Mazda and first service. Jim Ellis service has me sold on this car. if the next service is as nice as this one th Great experience. This is my first Mazda and first service. Jim Ellis service has me sold on this car. if the next service is as nice as this one then I should have bought a Mazda a long time ago. Thanks for taking good care of our new car and the friendly people at Jim Ellis More