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Jim Ellis Mazda Marietta

Marietta, GA

4.8
2,068 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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1715 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,068 reviews

December 31, 2020

I had a great experience in the service department.Maron did everything he said he would do. You might want to keep him.Hes very good with people. His team helped me find a part for my car and made sure it More

by trclem40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Jan 01, 2021 -

Jim Ellis Mazda Marietta responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks for the positive feedback, and we hope that you have a great day!

December 30, 2020

This was the second car my wife and I purchased from Jim Ellis Mazda-Marietta this year. Service was great each time and Zach did an excellent job during this last purchase by helping us make a deal and bei More

by abelcher724
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Miller-Batson
Dec 31, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

December 30, 2020

There was a problem on my original scheduled service, but they offered it for free on a following one. There was a long wait anyway. More

by FS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Jan 05, 2021 -

Jim Ellis Mazda Marietta responded

Thank you for sharing your experience with us! We hope that you have a great day!

December 29, 2020

Great service everyone was good plenty and professional. Was in and out with my oil change tire rotation. I shouldn’t be required to put 25 words :) More

by BENTLEYRACHEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. We will be sure to pass along your comments to the team. Please don't hesitate to call if you'd like further assistance. Thanks again for the review, and we hope that you have a great day!

December 29, 2020

My experience was great! Maron kept me informed and answered questions in a manner I could understand. The wait was comfortable and I felt safe during the wait. More

by shelbysnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Dec 31, 2020 -

Jim Ellis Mazda Marietta responded

Hello, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Maron. Have a great day!

December 28, 2020

Service below standard. It took almost 30min to check in and over 30min to pay. Didn’t listen to all issues. Will not be back. More

by k_rigsby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rose Shuck
December 25, 2020

Team took care of my service and delivered car back to me on time and running perfectly. COVID protocols were in place and the service team was courteous and professional. Thumbs up! More

by TBEARD6160
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
December 24, 2020

Nice and spacious. Love the food and drinks provided by the staff. Would like to have more recommendations on services sooner than needed, so I’m not hit with a $900 bill at once especially around Christma More

by tracids88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Dec 28, 2020 -

Jim Ellis Mazda Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

December 24, 2020

The waiting area is nice and spacious definitely an update to the old service center at the old location. Nice to know they were cleaning seats and high touched areas. More

by tracids88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Dec 25, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Mazda Marietta as your first choice for service!

December 22, 2020

This visit restored my faith in getting service here! Eddie is the best. He made sure I was comfortable with what needed to be done and the cost. More

by Traciedoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

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