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Jim Ellis Mazda Marietta

Marietta, GA

4.8
2,067 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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1715 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,067 reviews

March 23, 2021

Excellent work and service! Eddie has helped us multiple times and we love the service we get from Jim Ellis Marietta. Great and competitive prices too! More

by Sara D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Jim Ellis Mazda Marietta responded

Sara, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

March 23, 2021

Exceptional service provided. my sales person, Brunno Nakamura, was very professional and friendly as always. This is my second car buying experience with him. Highly recommendable if you are looking More

by juanjpolanco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brunno Nakamura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jim Ellis Mazda Marietta responded

Hello, thanks for highlighting some of our staff who provided you with such a positive experience, Please let us know if there is ever anything else we can do for you! Safe travels!

Mar 24, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Brunno was a great help! Thank you again for your business and recommendation, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager

March 22, 2021

Poor communication with me. They had me come back twice for a tire replacement without notifying me that they did not have the tire and were going to order. They did not offer me a loaner option until I ca More

by lenaberrada
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Goines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Ellis Mazda Marietta responded

Lenaberrada, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We would like the opportunity to try and resolve this issue. Would you please reach out to us via the contact info below with more information so we can do our best to assist? We look forward to hearing from you. Best regards, Madison Magnus, Marketing Manager & Customer Relations Manager madisonm@jimellis.com 770-362-1261

March 19, 2021

The associates are very welcoming. I especially like Eddie. He always make sure that I am well taken care of. The building is also comfortable. More

by JMCCRDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Mar 22, 2021 -

Jim Ellis Mazda Marietta responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 19, 2021

Our sales rep. Ivan, was really informative and patient with all our questions about our new car. He made everything very easy. Thank you, Ivan More

by brooke4216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Chernov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Ivan could help out! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager

March 18, 2021

I can trust the service writers to do a great job, but I don’t know about the mechanics. I received a discount on the first half of the service performed. The job was incomplete. I had to return again do More

by GARYKISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maron Smith
Mar 19, 2021 -

Jim Ellis Mazda Marietta responded

Hi Garykish, thank you for sharing your experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 18, 2021

Ivan C. was super knowledgeable about the car we wanted, and we never felt pressured to make a decision. He worked with us as we compared pricing with other dealers and was very straightforward about the pr More

by katherined
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Chernov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Jim Ellis Mazda Marietta responded

Hi Katherined, It is great to read such wonderful comments about your recent experience with us. At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 18, 2021

Great from start to finish. Staff was very nice, facility was clean and great service. Eddie Goines took very good care of me and the car. More

by Lisa Whatley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Jim Ellis Mazda Marietta responded

Hi Lisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 18, 2021

They did everything they could to make us feel we were in good hands. Special thanks to Ron Smith good job Ron thanks for everything. More

by busterking54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Mar 19, 2021 -

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks for the positive feedback, and we hope that you have a great day!

March 17, 2021

Hilton did a great job demonstrating the car and managing the process.Pricing was better than Edmunds and Truecar suggestions. Met my expectations on trade. High marks across the board. Great car buying exp More

by CMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hilton Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Parker
Mar 18, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thank you for taking the time to leave a review for us at Jim Ellis Mazda Marietta. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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