Jim Ellis Mazda Marietta

Customer service team was great . I recommend them for your purchase of a new or used vehicle. They work with you to make it happen your purchase of a new or used vehicle. They work with you to make it happen More

Eddie was very helpful in making me aware of what needed to be repaired on my vehicle. Also, efficient and friendly. Thank you your help. to be repaired on my vehicle. Also, efficient and friendly. Thank you your help. More

First I did not like to wait for a month for an available time for service. Otherwise the service was excellent and Mr Chuck was extremely helpful. available time for service. Otherwise the service was excellent and Mr Chuck was extremely helpful. More

I bought a new 2021 CX-5 Grand Touring with the Preferred Package from Jim Ellis Mazda Marietta. It was an amazing experience. I contacted Chris Chandler first, and he gave me an outstanding price and we Package from Jim Ellis Mazda Marietta. It was an amazing experience. I contacted Chris Chandler first, and he gave me an outstanding price and we setup an appointment. A couple days later, I arrived at the dealership and met Chris, who was very friendly and welcoming. I was introduced to Hilton Young, who is an outstanding salesman. Hilton walked me through every feature of the CX-5 and guided me through an extensive test drive. Hilton taught me about all of the safety features, technology, and performance. I noticed a minor issue with the paint, but this wasn’t a problem because Hilton graciously swapped it out for another model, and Chris honored the same discount he gave me on the first vehicle. Hilton presented me with the buyer sheet, and I was extremely impressed that there were no games, dealer add on fees, or other hidden charges. I happily signed it. Hilton had the car thoroughly cleaned and detailed, and even personally dried the straggler water drops with a towel. I met with Oleg Robu to complete the paperwork. Oleg offered me a few warranty options, I declined, and we closed out the sale. No high pressure sales tactics at all, which I was very pleased with. I went back to Hilton’s desk, and he had taken the time to add various colors of Post-it Flags to several important sections of the Owner’s Manual, such as the Instrument Cluster, HomeLink, and the i-ACTIVSENSE Safety Technology (see attached photo). Hilton said these sections contained the most frequently asked questions from his customers. I was very impressed that Hilton went above and beyond by making this information easy to locate, especially since the sale was already complete. Hilton gave me both keys and spent another 15 minutes with me setting up the MyMazda iPhone app. He showed me how to use it to start the engine, lock the doors, and get roadside assistance. Hilton brought over a Manager to sign off on the paperwork, and the vehicle was mine. I enthusiastically thanked Hilton for all of his hard work, and stopped by Chris’s desk to thank him for the incredible price. If you’re looking for a hassle-free experience and an outstanding price, I would highly recommend buying your next vehicle from Chris and Hilton at Jim Ellis Mazda Marietta. More

Friendly service . They also were considerate of my time. I went in knowing exactly what I wanted and they didn’t try to upsell me. Will definitely buy all our cars here. I went in knowing exactly what I wanted and they didn’t try to upsell me. Will definitely buy all our cars here. More

I feel like you are a rip off and do your customers a disservice. Things were missed and not needed on the check up. I took the vehicle to another place and the price decreased and service was quick and disservice. Things were missed and not needed on the check up. I took the vehicle to another place and the price decreased and service was quick and speedy. More

Eddie did a great job communicating and working with the service dept to get the service done on time. Also, their facilities are nice and clean service dept to get the service done on time. Also, their facilities are nice and clean More

I have experienced no problems with this dealership at all. Everyone from sales to service has been very helpful and professional. Mike is sales has sold me 2 vehicles and have been very pleased with both all. Everyone from sales to service has been very helpful and professional. Mike is sales has sold me 2 vehicles and have been very pleased with both. I assume that Marion Smith is the service rep I know as Ron. He is the only one I have dealt with so far. More

Great people. The staff are efficient and friendly. I had routine service and two recalls. They had a loaner for the day ready and called me when service was complete. I only wished they had washed my car. I routine service and two recalls. They had a loaner for the day ready and called me when service was complete. I only wished they had washed my car. It was covered In dots of pollen. More

Overall great experience shopping for my new vehicle here! My price was matched after a couple back and forth. Will be enjoying my new vehicle here! My price was matched after a couple back and forth. Will be enjoying my new vehicle More