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Jim Ellis Mazda Marietta

Marietta, GA

4.8
2,067 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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1715 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,067 reviews

April 20, 2021

I have no complaints about the actual service my 2019 Mazda 3 received. The cost of the service is extremely high. After service charges and tax $90.05 for an Oil Change seems way too high. I will find a More

by willspea2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Apr 21, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out. In regards to our pricing, we do our best to keep our prices competitive in our area. Please don't hesitate to reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager

April 19, 2021

Excellent Service as always! Each time I’ve gone for service to my 2020 Mazda 6, it’s been top notch start to finish great! More

by ANTHONYJHAMILTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maron Dejour Smith , Doug Aldridge
Apr 20, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team is always a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 19, 2021

Jim Ellis Mazda is the place to go. Eddie Goines kept me informed every stop of the way. He even assisted me in researching of my car was under warranty...what a save 😊 More

by DENAD57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 19, 2021

We had a great experience purchasing our preowned Mazda3. We had made an appointment and the car was ready and we were met when we arrived. The process went very smoothly. The staff was knowledgeable, profes More

by Dave C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Johnson
Apr 20, 2021 -

Jim Ellis Mazda Marietta responded

Dave C, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and recommendation, and we hope you love your new Mazda3. Take care! - Madison Magnus, Customer Relations Manager

April 16, 2021

Great service. No pressure to decide and discuss the car you’re looking. Found the car that was well suited for me. Pricing was great too. More

by Terence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marion Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Jim Ellis Mazda Marietta responded

Hi Terence, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 16, 2021

I made an appointment for 11 o clock on a Saturday morning. I arrived at 10:45 and had to wait for 2 hours for an oil change. The fact that I had an appointment and still had to wait two hours is quit More

by ghoffman1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we do apologize for any inconvenience. Our service team and technicians do their best to get vehicles in and our within a timely manner, but sometimes delays may come up. Please reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager

April 16, 2021

They did a great job with my car.. I didn’t have to wait too long and everyone I dealt with was very helpful.. I appreciate it!! More

by sandywelte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Shuck
Apr 17, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thank you for sharing your experience with us! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

April 16, 2021

I never have to question, second guess or worry about anything when I come in for service with Eddie. I actually want to say thank you. More

by LEAHDAWSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 16, 2021

No pressure and waiting room was very clean and safe. Listed what I needed done by priority. Very friendly staff. Keep me in the know about progress of service. More

by wtkennebrew@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Jim Ellis Mazda Marietta responded

Hi, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

April 15, 2021

my experience was exceptional.Mr,Hilton Young was outstanding.His patience and knowledge was very instrumental in making my final decision to purchase my new Mazda.Also Hanah was very informative and More

by gerd9804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilton Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Hilton & Hannah were great helps! Thank you again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager

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