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Jim Ellis Mazda Marietta

Marietta, GA

4.8
2,037 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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1715 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,037 reviews

May 06, 2021

Excellent service. My only suggestion is I wished we’d reviewed the invoice before I’d left. I found it confusing. Otherwise I am impressed by the quality of customer service. More

by jblair0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Jim Ellis Mazda Marietta responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

May 06, 2021

Ivan and Hannah are amazing. They were very friendly and polite. Ivan really went into detail about the vehicle we wanted purchase. I wasn’t pressured into looking at something else. They both were transp More

by msylramey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Chernov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Jim Ellis Mazda Marietta responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 06, 2021

The dealership was bright, clean and inviting. The staff seemed friendly and accommodating. When the staff walked away, they still maintained a smile and a helpful spirit. More

by FREEDMIND24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marion Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Chernov
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah - finance - 4 stars
May 07, 2021 -

Jim Ellis Mazda Marietta responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 06, 2021

Slow to greet, surprised with length of time of recall repair, felt somewhat pushed about other (overpriced) repairs, had to inquire about readiness after wash. More

by AUCHENPAUGH
Customer Service
Recommend Dealer
No
Employees Worked With
Maron Smith
May 21, 2021 -

Jim Ellis Mazda Marietta responded

Hello Auchenpaugh, I’m sorry my team did not deliver a 5-star experience on your last visit. Thank you for letting me know. We can do better than this and I hope you will give us an opportunity to show you that on your next visit. If there is anything I can do for you in the meantime, please contact me at directly at daryln@jimellis.com or 770-590-4450. Sincerely, Daryl NeSmith, General Manager

May 06, 2021

Prompt service and nice folks. Quick in and out. Flexible and responsive to my needs. Comfortable waiting area. I appreciated that they drove me home More

by GMCCALLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Shuck, Maron Smith
May 07, 2021 -

Jim Ellis Mazda Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us, Gmccalley! Please let us know if there is ever anything else we can do for you! Safe travels!

May 05, 2021

Salesperson, Hilton Young was exceptional!!!! Everyone was friendly and helpful. Made the car buying experience a lot easier. Mr. Young gave a great tutorial on the car as well, answered all my questions! More

by LAURARANDOLPH925
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilton Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Mazda Marietta! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2021

They were kind but didn't understand my problem at check in. Had to repeat to service tech. Problem not resolved. Waste of time as this could have been told to me when I scheduled appointment instead of was More

by schmoyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021 -

Jim Ellis Mazda Marietta responded

Hello Schmoyd, I’m sorry we didn’t understand your issue or provide a better understanding of what happened. I would like to talk through any outstanding questions you may have and hope that will make the overall experience better. Would you please contact me at daryln@jimellis.com or 770-590-4450? Sincerely, Daryl NeSmith, General Manager

May 05, 2021

Wonderful car shopping experience. Ivan was very knowledgeable and friendly. He was very detailed and thorough and we never felt pressured. Oleg was great as well. The entire atmosphere was very rel More

by Jeff L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Chernov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Jim Ellis Mazda Marietta responded

Hello Jeff, it is great to read such wonderful comments about your recent experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

May 05, 2021

I want to thank Rick Brown for helping me buy my first car. He made it an easy experience. I walked out with my dream car. More

by nickialeb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Jim Ellis Mazda Marietta responded

Hi Nickialeb, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2021

The service I received was excellent & the employees were caring. I did not have to wait long even though they had to work me in. I am very satisfied with the service & price. More

by DMKLATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Shuck
May 06, 2021 -

Jim Ellis Mazda Marietta responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

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