Jim Ellis Mazda Marietta

My service experience with Jim Ellis Mazda was ELITE! Brought my car in for a routine oil change and maintenance and could not have had a better experience. It's just such a friendly atmosphere as soon Brought my car in for a routine oil change and maintenance and could not have had a better experience. It's just such a friendly atmosphere as soon as you walk through the doors. Maron was my service advisor and could not ask for a more ELITE person to deal with. Just gives you that knowing feeling that your vehicle is being well cared for here. Thanks! More

Chase had great communication based on our initial inquiry and was able to help us find a vehicle that ticked all of our needs and wants. inquiry and was able to help us find a vehicle that ticked all of our needs and wants. More

My experience with Jim Ellis Mazda was great! Chase was very helpful, a straight shooter and worked with me to view multiple vehicles. I came in for a Mazda CX 30 but opted for a CX 5. Chase was Chase was very helpful, a straight shooter and worked with me to view multiple vehicles. I came in for a Mazda CX 30 but opted for a CX 5. Chase was knowledgeable about the vehicles and helped me narrow down the decision. Rhyan helped me out greatly with financing and putting together the package I wanted. I felt well attended to and would return to this dealership. More

I just purchased a cx5 here and it was such a great experience. The dealership itself is so nice. Everyone that works there is super welcoming and very patient with you. If you’re in the market for a M experience. The dealership itself is so nice. Everyone that works there is super welcoming and very patient with you. If you’re in the market for a Mazda I definitely recommend coming to this one. More

Rick was very attentive and listened to what I was looking for in a car! looking for in a car! More

I was pleasantly surprised at the timing of my oil change. I was told it would be a 1-2 hr. Wait, but they got me out in 45 minutes change. I was told it would be a 1-2 hr. Wait, but they got me out in 45 minutes More

Great People, Great Dealer! This is my THIRD new car from Ivan at Jim Ellis Mazda of Marietta. Ivan is very friendly, knowledgeable, professional and efficient. He always takes This is my THIRD new car from Ivan at Jim Ellis Mazda of Marietta. Ivan is very friendly, knowledgeable, professional and efficient. He always takes care of me and has my best interests in mind. He was able to get me the top dollar for my trade and the BEST PRICE on the new car. There is another Mazda dealer 4 miles away from my house, but I choose to do my business with Jim Ellis because they ALWAYS provide the best experience and pricing. Big thanks to the Sales Manager Brunno and Brandon in Finance who made the whole process painless and got the best possible deal with the bank. It is rare to have a dealer so well-run and collaborated well among various departments. Highly Recommend! More

First, no one answers the phone in the service department. Ever. My first service was a oil change and warranty issue. The receptionist requested I make an appt via their website. Frustra department. Ever. My first service was a oil change and warranty issue. The receptionist requested I make an appt via their website. Frustrating when I'm talking to someone, but OK. When they had my car I called multiple times to check on the progress and they would not pick up the phone or call back. Perhaps it was a bad day? Second time I have a warranty issue. I bring the car in and they took pictures and said they needed to submit to Mazda. OK. I called for an update in 1 one, 2 weeks, 3 weeks, finally at 4 weeks I get a text response saying they had no record of my visit. We went through it all again. Again, no one answers the phone. I finally had to call Mazda USA and they said "no one ever answers the phone at that dealership, it's like they don't want service work". So now it's being dealt with by corporate. I have no idea how you run a business without answering the phone or responding to voicemails. More

Conner and the dealership provided Professional, Fair, and Flexible customer service. Would recommend this Mazda dealership and Conner to others and Flexible customer service. Would recommend this Mazda dealership and Conner to others More

I flew in from NC to purchase my SUV because Jim Ellis was so much easier to deal with than my local dealers. The entire process was transparent. No gimmicks or xx!! Very responsive! was so much easier to deal with than my local dealers. The entire process was transparent. No gimmicks or xx!! Very responsive! More