Jim Ellis Mazda Marietta

Great experience! Excellent service! Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank y Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank you for the superior service! More

Best car buying experience EVER!!!! We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopp We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopping for a new car for months and really were very interested in a Ford Escape Titanium, but after actually seeing and driving one, we decided it was too small! Having read a very positive review on the new Mazda, we decided to visit Jim Ellis Mazda. The experience was pleasant from the moment we arrived. Our sales consultant, John Golen, was very knowledgable and professional! Eric William, the Sales Manager, was very helpful as well. After discussing our needs and wants in a vehicle, John showed us both the CX3 and the CX5 Touring, The CX3 was what we wanted to see, but discovered it was too small , The CX5 Touring fit all our needs, plus some. ( especially the many safety features.) The atmosphere of the dealership was very friendly. Everyone spoke to us, offered refreshments, etc. Everyone made us feel more like friends rather than customers. The actual paperwork with Nestor Diya, Finance Manager was painless. All in all, we will definitely visit and recommend Jim Ellis Mazda! More

Fantastic experience You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Mari You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Marion worked very hard to get me what I wanted AND a great deal.I'm So grateful! All the dealers were professional, knowledgeable, & ready to assist. Just a great experience overall. More

5 Star experience We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. I We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. In a very short period of time we received a call from Eric the Sales Manager that all was approved. I was out of state and offered to give him my credit card number to make a deposit to hold the car. I was told that was not necessary they would hold the car till we could come in and test drive the Mazda and confirm we wanted the car. When we arrived at the dealership, Marion Gilbert became our sales consultant. Marion went through all the hi-tech features on the car, let us drive the car and gave us the opportunity to buy the car. We never felt as if we were being "sold" anything. Marion is very professional and friendly person. We would highly recommend him to assist you with your purchase. Nestor, the Finance Manager, was also friendly and professional. We were not locked away in his office for hours while he tried to up sell us. We had been given a trade-in estimate of what our 2007 Mini Cooper S with 188,000 miles was worth via internet. They honored that estimate, which we felt was more than fair. The complete and total buying process, from beginning to end, was pleasant, professional and reasonably quick. We would highly recommend Jim Ellis Mazda, Marion Gilbert and everyone we dealt with there. More

Beware of service department use of outside schedulers I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a non employee sets up the time and is often unaware of things such as: certain air bags are custom and must be ordered in advance. It was a waste of three hours and a learning experience. The service team is not rude; they are just not your primary point of contact. More

So-so I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His cust I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His customer service and professionalism was excellent. I expected the same type of quality from the service department when I brought my vehicle in. It was only half of that More

Horrible Service Took my car in for a regular oil change. Was told needed new battery, tires, etc. When I told Doug Aldridge who I was dealing with no, he became qui Took my car in for a regular oil change. Was told needed new battery, tires, etc. When I told Doug Aldridge who I was dealing with no, he became quite rude. Would never take my car there again with that type of service. Piece of advice Jim Ellis - Fire Doug Aldridge! More

Always had used cars...bought my 1st brand new vehicle Very pleased with my vehicle..The entire Process was smooth of finalizing the deal..Dwayne was great, on the ball answered all questions before I cou Very pleased with my vehicle..The entire Process was smooth of finalizing the deal..Dwayne was great, on the ball answered all questions before I could ask him..very accommodating from start to finish More

I love this dealership I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremel I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremely nice and efficient. Also, I owe Brandon a huge thank you for being so nice throughout my service appt this morning even though I showed up before the gate was open! More

Do not go here I walked into this dealership pretty much ready to buy a new Mazda 3. Initially everything was fine, I took a look at the cars and then they began sea I walked into this dealership pretty much ready to buy a new Mazda 3. Initially everything was fine, I took a look at the cars and then they began searching their inventory and that of sister dealerships for something that fitted my needs. For some reason this meant that I was left alone in Marion's cube for up to twenty minutes (twice) as they looked through their online inventory. The amount of time it took was ridiculous considering he said they were only look at one other dealership. I also presented them with an offer that another dealership had given me for a Mazda 3, I included the window sticker with the VIN number of the car in the paperwork I showed them. I was then left alone for another 15 minutes while the sales guy, Marion, consulted with someone in finance (Nestor). They came back with various printouts of other Mazda 3's with different VIN numbers and tried to tell me the other dealership was lying. They said they had run the VIN number I gave them and it was not the trim level I was looking for it was actually one lower. They proceeded to tell me they would sell me the Mazda 3, for the trim level I actually wanted, for 3000 dollars more than the other dealer had offered me. I got the feeling they were lying to me and decided to leave and verify that the other dealership was telling the truth (which they were). Before I left, I mentioned that I was planning on putting part of the down payment on a credit card. At this point Marion became extremely rude, his tone became angry and almost condescending; he talked to me like I was a child telling me how this was illegal. Needless to say I walked out without purchasing a car because they were making me very uncomfortable. I called the other dealership (Mazda Hennessy in Morrow) they sent me pictures of the car to prove they were indeed not lying and they nicely explained why they could not accept part of my down-payment on a credit card. I purchased the car from Hennessy the next day and was extremely happy, their customer service was amazing in comparison with Jim Ellis Marietta. While driving my new car home I saw that I had a voicemail from Marion stating that the managers had decided I could put part of my down-payment on my credit card, funny, because yesterday they said that was illegal. So illegal that he felt the need to lecture me for 10 minutes about it. Jim Ellis Mazda of Marietta's dealership itself is also kind of dingy and dirty, all the other dealerships I visited were much cleaner and they offer me drinks and snacks unlike Jim Ellis in Marietta. Ultimately these guys were rude, and they lied to me, I would not recommend anyone take their business there. More