Jim Ellis Mazda Marietta

Eddie will take care of you The service department is slammed with recalls, service and an all around holiday rush. Eddie treats every customer with patience and helps you with t The service department is slammed with recalls, service and an all around holiday rush. Eddie treats every customer with patience and helps you with the issues you have. Super busy but he is a straight shooter and I appreciate that. More

Expect to be kept waiting for service. Even with an appointment I waited for close 2.5 hours (in a the door at 11:30 am and out at 2:45-3 pm) for my car to have a 5k service done. Pretty mu Even with an appointment I waited for close 2.5 hours (in a the door at 11:30 am and out at 2:45-3 pm) for my car to have a 5k service done. Pretty much a basic oil change and tire rotation with a couple of other random checks. For someone with an appointment, which I made almost 3 weeks in advance mind you, that seems a bit on the high side as I have done walk-in services at this specific dealership at just about the same time of day and same day of the week and been out in about an hour or less. So take away from that what you will. Granted, I do not know whether they overly busy due to it being so close to the holiday traveling season (12/20), and this was my complimentary first service on this leased vehicle from this dealership. In the future I will probably be going to a place that values my time a little more. Given this experience, I could not justify paying for a simple service like this only to be kept waiting for what seems, to me at least, to be an inordinate amount of time. More

Repairs to car not done, still have problems Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop ligh Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop lights. That problem still,persists. Call ed dealership on Monday morning to see about bringing back. After two calls left messages. Spoke to service advisor and he was extremely helpful in setting time to bring car back in. Service advisor has always done an outstanding job and has been great to work with. Reason we return to him for all services. More

Slow Monday Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickl Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickly and seemed to be done thoroughly. More

Started looking into buying a car. I had just started my search for a car and Mr. Burns made sure to be both available and yet not overbearing. Providing answers to questions I had with I had just started my search for a car and Mr. Burns made sure to be both available and yet not overbearing. Providing answers to questions I had without going for the hard sale. I have been looking into vehicle for about two months now and I plan on going back to Ed later this month after a paycheck or two come in for a down payment and get my new ride. More

Recent Mazda Maintenance I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive. Work was done quickly and efficiently. Will be back there when next maintenance needed. Thanks More

I very much like the way it was conducted Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for years. More

Great sales and service Jim Ellis Mazda is an excellent dealership. What makes them good is the sales professional I was lucky enough to get. His name is Hilton Young and he Jim Ellis Mazda is an excellent dealership. What makes them good is the sales professional I was lucky enough to get. His name is Hilton Young and he is frankly the best rep I have ever used period. He is the ultimate professional. He covers every detail with overkill and is as enthusiastic as he can be. The service manager, Eddie Goines is incredible too! Eddie and Hilton are "salt of the earth" people who are second to none! More

2018 Mazda3 Hatchback Purchase Simple transaction. Went smoothly. Mike was very helpful; walked us through features, touched up spots on the Mazda3. Also, Daryl and Rick (Managem Simple transaction. Went smoothly. Mike was very helpful; walked us through features, touched up spots on the Mazda3. Also, Daryl and Rick (Management) offered considerable help. More