Jim Ellis Mazda Marietta
Marietta, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Eddie is AWESOME! Great Service as usual! Always a great experience! The service center is always pleasant, courteous and thorough in their inspection and completion of work. I love my Mazda Always a great experience! The service center is always pleasant, courteous and thorough in their inspection and completion of work. I love my Mazda and love working with Jim Ellis's service department. More
Excellent service They tend to customers and that's what service is about it. Everything was fine, the people and the time to service, I was given a time for completion They tend to customers and that's what service is about it. Everything was fine, the people and the time to service, I was given a time for completion and it was done as promised. More
Service review Jim Ellis Mazda Marietta location is phenomenal. Great customer service every time and they keep my car running in top shape. The new facility looks a Jim Ellis Mazda Marietta location is phenomenal. Great customer service every time and they keep my car running in top shape. The new facility looks amazing and has a very comforting vibe More
Great service great What a pleasure for a change from the rest, they had good snacks to munch on , juice for the kids with a tv for kids shows all to themselves nice What a pleasure for a change from the rest, they had good snacks to munch on , juice for the kids with a tv for kids shows all to themselves nice More
Mike Fresquez is why I have a NEW CAR! Of course, everybody is always wary when it comes to dealing with car salesman. I sure dreaded about the thought of walking in and test driving a car Of course, everybody is always wary when it comes to dealing with car salesman. I sure dreaded about the thought of walking in and test driving a car thinking that they might pressure me to make a purchase. That was not the case at all... It all started when I sent a message through CarGuru and Mike Fresquez replied. When I was at the location, he was there with the car ready and hardly a wait. He was very thorough with the features of the interior and exterior of the car. During the test drive, we talked about the car and then because we were stuck in traffic due to heavy road constructions, his personable personality made the horrible traffic less noticeable. I knew that he wasn't after the sale when he was ready to bid us goodbye and looked surprised when we said "Let's talk." That showed me that he just love his job and treats everybody like their VIP. I was still teeter tottering with a car from Lexus and INFINITI (both I've test drove prior to this) before this Mazda test drive. I don't know if it's the combination of the awesome test drive and Mike but I made the purchase right there and then. I NOW have a beautiful brand new RF that is turning heads everywhere. Thank you Jim Ellis of Marietta and a big thousand thanks to Mike! More
Easy and transparently fair process We were very pleased with the straight forward and professional sales approach by Kurt. Daryl continued this great experience by providing straight nu We were very pleased with the straight forward and professional sales approach by Kurt. Daryl continued this great experience by providing straight numbers and sales options. When we showed up to finalize the deal, the entire staff worked to make our purchase and easy and efficient experience. More
Awesome and Professional This was a very pleasant experience all around! Refreshing change from other car delaers I have visited for service! Highly recommend! If I could g This was a very pleasant experience all around! Refreshing change from other car delaers I have visited for service! Highly recommend! If I could give more than 5 stars I would. More
The service was very poor The advisor was very rude and not at all pleasant to talk too. I changed my appointments 3 times because I needed the loaner and after so much of back The advisor was very rude and not at all pleasant to talk too. I changed my appointments 3 times because I needed the loaner and after so much of back and forth, I finally got the loaner for the time of my car service. When I arrived I handed over my keys and went to the loaner department to get the loaner because I had some emergency. But this advisor Eddie jumped in the middle from nowhere and started saying- " we don't provide loaners for the car service". If you don't provide (which is not the case- because you did provide me multiple times in last 3 years) than your loaner department shouldn't have scheduled me for the loaner as well promised me the dates. I have been a customer of this location since the past 3 years and have bought 2 cars but this service department is getting worse every day. Moreover, I asked my advisor to clean my car window which had some gluey thing on it and also asked to get the car cleaned from inside, he promised me to do it and he didn't do that. I didn't have good experience coming to this place. More
New car first service turned down for being a walk-in My service advisor was Eddie Goines. I bought a new Mazda this year and was coming in for my first service on a Tuesday at 7am. I was the first car in My service advisor was Eddie Goines. I bought a new Mazda this year and was coming in for my first service on a Tuesday at 7am. I was the first car in the service lane that morning. I did not have an appointment and was coming in as a walk in. Eddie informed me that he was not taking any walk-ins and that I should schedule an appointment so I went ahead and set one up with him two days later. I live in Loganville, GA and have many other Mazda dealerships near me. I chose to have it serviced at Jim Ellis Mazda Marietta because it's the selling dealer and I had a great car buying experience here. I'm a software developer and I had plenty of work that morning. I could have easily waited 3-4 hours for my cars first service while working in the lobby. Eddie did not ask how much time I had nor took the time to see how far I had driven to the dealer. He was not taking a walk-in regardless so I had to make the trip all the way from Loganville again on Thursday. I wrote service for several years and took many walk-ins over that time period. Especially if they drove far, bought the car from us, and we're coming in for their first service. Especially if they were the first car in the service lane that morning. In the future, I will get my car serviced at a closer dealership where there is a lower possibility of my business being turned down for being a walk in. More
Power brakes issue Doug at the service desk was great! He got me in quickly and was extremely professional. My issue was one that Mazda had extended the warranty for. Doug at the service desk was great! He got me in quickly and was extremely professional. My issue was one that Mazda had extended the warranty for. More