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Jim Ellis Mazda Marietta
Marietta, GA
2,085 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,085 reviews
October 25, 2018
Consistently awesome! After previously staying away from dealerships for service, I returned happily for the 2nd time! Excellent attention from everyone from the receptioni After previously staying away from dealerships for service, I returned happily for the 2nd time! Excellent attention from everyone from the receptionist, greeter, service writer, and mechanic! and the bill cheaper than my TRUSTED mechanic from years ago! Love my car - REALLY love Jim Ellis Mazda! More
by LBIGGIE
Verified Customer
October 25, 2018
Recall and tires Jim Ellis Mazda has been my Mazda dealer for 20 years. Always great and efficient. My review is complete without any other words needed thank you. Jim Ellis Mazda has been my Mazda dealer for 20 years. Always great and efficient. My review is complete without any other words needed thank you. More
by SANDYSLY
Employees Worked With
October 23, 2018
Attention to Detail I have always taken my CX-5 to Jim Ellis Mazda for routine maintenance - never had any issues in the quality of the service work and the professionali I have always taken my CX-5 to Jim Ellis Mazda for routine maintenance - never had any issues in the quality of the service work and the professionalism by the staff. More
by GREGORY.GERM
October 22, 2018
Dealership got a great face lift, same great service The new dealership is finally nearly complete and the new waiting area is gorgeous, which makes it easier to wait when the service being performed is The new dealership is finally nearly complete and the new waiting area is gorgeous, which makes it easier to wait when the service being performed is more than just oil change. If there is any complaint, I wish I was informed more about the services to be performed AND if there is any alternative (waiting till next maintenance period, performing the same service elsewhere for $XX.XX, etc.). I can't help but feeling like I'm being taken advantage of when I have to pay hundreds of dollars for services that I can't compare prices with other alternatives. Also, the tire pressure light came on the day after the maintenance service, but ambient temperature did drop drastically overnight so I wouldn't hold that against the dealership. More
by Yoda
Employees Worked With
Terrence Myers
October 20, 2018
Always Great Service Doug Aldridge is always extremely helpful. He identified a recall on my car that I had overlooked and made sure it was done correctly. Thank you. Doug Aldridge is always extremely helpful. He identified a recall on my car that I had overlooked and made sure it was done correctly. Thank you. More
by DAMF82
Employees Worked With
Doug Aldridge
October 19, 2018
Customer Service and Wait Time Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil change (5 times in the past 2.5 years). Also, it can be a bit frustrating calling in to schedule a service. 9 out of 10 times you get a voicemail, not a live person. Messages left are never returned. The dealership may want to improve that. More
by MARTINEPJ999
October 19, 2018
Horrible. I bought my car in April of 2017. This is my 4th purchase from Jim Ellis Mazda. My parents also buy their cars there; they’ve bought 7. I was told w I bought my car in April of 2017. This is my 4th purchase from Jim Ellis Mazda. My parents also buy their cars there; they’ve bought 7. I was told when I bought the car that that it was a dealer loaner car. It had 10k mileage. I was told that the tires were new. I had a slow leak in the front tire and brought it in. The service department told me I needed 4 new tires. I’ve only put 16k on the car. I purchased the extended road warranty. I don’t see how I would need new tires with only 16k put on the car. Either the tires are defective or I was lied to when I bought it. To treat a long standing customer this way is horrible. I was told that the tires should have been rotated every 6 months, but with it needing all new tires, how is that true? More
by YADDAPAM
Employees Worked With
Jermey
October 18, 2018
Warranty Satisfaction Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda parts, namely a battery when I thought I could get a better price elsewhere, he explained that may be true, but we have the best Warranty. I have found out that they do and well worth the purchase with complete warranty satisfaction. More
by KEVINF
Employees Worked With
October 18, 2018
Repair of sporadic starting issue After taking the problem to a different dealer without a permanent fix, Jim Ellis listened to my assessment, correctly identified and repaired the iss After taking the problem to a different dealer without a permanent fix, Jim Ellis listened to my assessment, correctly identified and repaired the issue. They also communicated progress in a timely manner. Excellent service! More
by Foodpro3
Employees Worked With
Terrence Myers
October 17, 2018
They're awesome The service was really fast I told him I needed to pick up my daughter at a certain time did they have any courtesy cars available so they got me in a The service was really fast I told him I needed to pick up my daughter at a certain time did they have any courtesy cars available so they got me in and out within 30 minutes More
by DESSIAHRICH
Employees Worked With
Doug Aldridge
