Jim Ellis Mazda Marietta

Steering Wheel Replacement The wrap on the steering wheel was splitting and needed replacement under the warranty. It took a little longer to get the approval and get the steer The wrap on the steering wheel was splitting and needed replacement under the warranty. It took a little longer to get the approval and get the steering wheel then I would like but once it was approved and delivered the service department did and excellent job of replacing it More

Great Customer Service Terrence, my service advisor is very professional and particularly adept at multi-tasking. He referred to me by name and explains everything patientl Terrence, my service advisor is very professional and particularly adept at multi-tasking. He referred to me by name and explains everything patiently and in laymen's terms. Although the waiting area is comfortable and stocked with drinks and snacks the guys in the shop do what they can to respect my time and I'm usually in & out within 2 hours. I especially appreciate that they appear to make an effort to keep my costs low and they even wash my car. More

Awesome Experience I've been a customer with Jim Ellis Mazda for the past 12 years. I have a had nothing but the best customer service that can be expected. Eddie is awe I've been a customer with Jim Ellis Mazda for the past 12 years. I have a had nothing but the best customer service that can be expected. Eddie is awesome he always explains everything in great detail and makes me feel very comfortable knowing that I'm getting what I need in services and repairs. More

Service prices a bit high I think the cost for the 4 wheel alignment is just way too much. To pay $100 I think is very excessive. I had it done just last year for half the pric I think the cost for the 4 wheel alignment is just way too much. To pay $100 I think is very excessive. I had it done just last year for half the price. As well in other state for even lower. Just wish they could help out the consumer with more affordable service pricing. I also enquired about Balance and they told me price was almost $20 more than what I saw on the website for the same service. If I could take my mazda else where for alignment I would but only mazda can do it right, not like with other cars where you have other options. For this alone they should help us out by not take advantage on pricing. Everything and everyone else great, very friendly, kid friendly waiting area. More

Service by jeremy Very best experience I have had in seven years. Due completely to Jeremy’s (service rep) cheerful and professional attitude. Service was fast. Car Very best experience I have had in seven years. Due completely to Jeremy’s (service rep) cheerful and professional attitude. Service was fast. Car was washed. More

Great Customer Service The service was great. I dropped my car off, picked up a rental and was on my way. They finished before lunch and everything is great. The service was great. I dropped my car off, picked up a rental and was on my way. They finished before lunch and everything is great. More

No hassle purchasing I have purchased many vehicles over the years but my experience at Jim Ellis and sales person, Mike, changed my opinion about the car buying experienc I have purchased many vehicles over the years but my experience at Jim Ellis and sales person, Mike, changed my opinion about the car buying experience. Awesome!! More

Great experience! Terence was great and very helpful! Very professional experience. He was very good at explaining what needed to be done and when it would be completed Terence was great and very helpful! Very professional experience. He was very good at explaining what needed to be done and when it would be completed. I was very satisfied with the work done on my Miata. More