Jim Ellis Mazda Marietta

Surprise surprise! Went for complimentary first oil change etc. Everything fine until tech comes out and tells us that the windshield washer system is kaput. The roden Went for complimentary first oil change etc. Everything fine until tech comes out and tells us that the windshield washer system is kaput. The rodents ate it! this was discovered when doing fluid top offs. We were advised that it would cost $350.00+ to repair, oops! The suggestion is that the damage, which is extensive occurred in our garage that houses the vehicle. We may have used the washer once in 5 months and the fluid in the tank would not indicate that the fill pipe was damaged, only known when refilling. We have had 2 vehicles garaged for twenty years and never anything like this. We went home deciding to wait for repair. We left the car out and swept the garage floor looking for plastic residue. Found none. Inspected the garage for rat or mouse droppings. None. we surmise that there is a good chance that the damage came with us when we left the lot in April. At that time your construction was in process and vehicles were kept everywhere. There was cold weather in Feb., March, April. We were told that the rodents go into engine compartments when it is cold, we have been through a quite warm summer. We do not have a rodent problem, new Toyotas and Nissans resided in our garage since 2000. My wife was extremely pleased with her red Mazda crossover, safe, comfortable, and attractive. No reflection on excellent service but what could be next? Thanks for your attention. Bruce Krantz More

Routine Service a breeze at Jim Ellis I took my CX-9 in for routine service, and from start to finish, it was timely and very efficient. Thank you Jim Ellis for making this so easy for me, I took my CX-9 in for routine service, and from start to finish, it was timely and very efficient. Thank you Jim Ellis for making this so easy for me, I also enjoyed all the new features of the new facility. TV and waiting area very comfortable. More

Quick oil change The new location of this dealership is easy to access. The service department is easy to find as well as enter. My car was ready to go about 30 minu The new location of this dealership is easy to access. The service department is easy to find as well as enter. My car was ready to go about 30 minutes after my appointment time. Customer accommodations are very nice. The staff is friendly. I will pass on the complimentary car wash the next time. It left some fine swirl marks on the car. Otherwise it was a good experience. More

Efficiency without being rude Had multiple services done in a timely manner(about an hour). Waiting room extremely comfortable with Large HDTV screen, high speed internet, great si Had multiple services done in a timely manner(about an hour). Waiting room extremely comfortable with Large HDTV screen, high speed internet, great sitting area and snack options. Price was reasonable . More

Very Positive Eddie Goines is knowledgeable, helpfulful, and pleasant. My wait is never long and the customer waiting area is extremely nice. When needed, I am Eddie Goines is knowledgeable, helpfulful, and pleasant. My wait is never long and the customer waiting area is extremely nice. When needed, I am always provided a loaner vehicle. More

Wonderful service Eddie Goins is great with my car. The service was done timely the first time. The cost was no more than having the work done elsewhere and it was don Eddie Goins is great with my car. The service was done timely the first time. The cost was no more than having the work done elsewhere and it was done by technicians familiar with Mazda. More

Great Experience Even after we cancelled our first 3 appointments with Mike, when we finally decided to get serious and come look at a specific car, Mike was well prep Even after we cancelled our first 3 appointments with Mike, when we finally decided to get serious and come look at a specific car, Mike was well prepared and got us in a pre-owned CX9 that fit our needs perfectly in what turned out to be a rather expedient process. Financing was a breeze also and Nestor was able to get us a better rate than the pre-approvals I had already prepared with! More

Easy estimate and free loner Great job helping me last minute on a weekend with some repairs, gave me a loner too!! Everyone was nice and helpful and I felt like royalty. Great job helping me last minute on a weekend with some repairs, gave me a loner too!! Everyone was nice and helpful and I felt like royalty. More

Great service Eddie always takes care of our cars and does a great job. Very friendly and genuinely cares about his customers. We will continue to bring our cars in Eddie always takes care of our cars and does a great job. Very friendly and genuinely cares about his customers. We will continue to bring our cars into Jim Ellis for our service needs. More