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Jim Ellis Mazda Marietta
Marietta, GA
2,085 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,085 reviews
December 13, 2018
Overall Poor - DO NOT GO This all starts at 7am: I had to have my Mazda towed to the nearest dealership which is why I chose here. I called to notify the service center that This all starts at 7am: I had to have my Mazda towed to the nearest dealership which is why I chose here. I called to notify the service center that my car was being towed there and only received silence on the other end. I then asked if they needed any information or if they would be able to look at my car that day. He responded, "Well, we have other appointments. We'll call you when your car gets here." I said, 'Okay, thank you.' and hung up. I tried calling back 2 additional times in the next 8 hours and no one answered. I then had to go online to the chat system and ask for an update regarding my car as I had heard NOTHING. 5pm (2 hours after the chat) they called and told me what needed to be done and that they could do it tomorrow. They told me I needed tires badly and I declined as I had just had tires put on the car this year (they ended up NOT needing to be changed). They also had other repairs that needed to be done and I approved those. I had my husband drop me off at the dealership at 7am the next day so I could wait for my car while it was being repaired. I had to wait 20 minutes just to tell Eddie (the only guy working who was also nice) that was checking people in that I was there and would be waiting. There were 2 other individuals at the desk as well who didn't even acknowledge me while I waited. I ended up spending less than 1 minute talking to Eddie! 3 hours later I was ready to go and excited to check out. The lady who checked me out didn't know who I was at first and told me to sign some other person's papers. I told her who I was and told her that those were not my papers to which she huffed, rolled her eyes and then started yelling who is this, where are her keys, where is her paperwork, etc. An utter mess and poor customer service. I will NEVER go back to this place nor recommend it to anyone I ever encounter. Spare yourself the time and horrible customer service and go to Roswell instead. More
by JVINCENT1001
Verified CustomerEmployees Worked With
December 12, 2018
Outstanding We were treated in a professional way, no pressure, informative and with respect. Our sales person, Mike Fresquez, was outstanding! So much so that We were treated in a professional way, no pressure, informative and with respect. Our sales person, Mike Fresquez, was outstanding! So much so that I’ve recommended him to a friend that is car shopping. From sales to financing it was a delightful experience. More
by darensbourgv
December 12, 2018
Everyone was very friendly-beautiful new facility! Had a wonderful experience buying my new car. Our Salesman, Mike, was professional, knowledgeable, and honest with us from the minute we arrived. Fri Had a wonderful experience buying my new car. Our Salesman, Mike, was professional, knowledgeable, and honest with us from the minute we arrived. Friendly people and a new facility made my experience even better. More
by JENNYM.CARROLL
December 11, 2018
Marietta service department Took my mazda tribute to marietta service dept. April 11th for repairs covered bt extended warranty I had purchased. Service writer told me my a/c was Took my mazda tribute to marietta service dept. April 11th for repairs covered bt extended warranty I had purchased. Service writer told me my a/c was not covered by my warranty agreement. Eddie told me he was a veteran also and would take care of me. Said my compressor and other parts had to be replaced and cost would be around $1800.00 dollars. I told him I was on a fix budget, disabled vet and could not afford that cost. I drove my vehicle until July and got a second opinion, couldn't deal with the heat. Found a Honest mechanic told me it was a Schrader valve leaking. He replaced the little thing that looks like valve stem filled with freon and my total cost was $33.00 dollars. A/C has worked just fine no problems. Best this one doesn't reach the review board. I wouldn't let Mazda Marietta change the oil in my lawnmower. More
by Bill
Employees Worked With
Eddie
December 09, 2018
Great supervisor Always helpful, cares about the customers. Always trying to get get the best deal for customers. My name is William Jefferson and Doug has been takin Always helpful, cares about the customers. Always trying to get get the best deal for customers. My name is William Jefferson and Doug has been taking care of me for 8 years now. More
by Baltimore
Employees Worked With
Doug Aldridge
December 08, 2018
Outstanding service I was greeted as soon as I pulled in. The waiting area is very nice with hot coffee and snacks. The service was timely and my vehicle was washed. T I was greeted as soon as I pulled in. The waiting area is very nice with hot coffee and snacks. The service was timely and my vehicle was washed. The employees make it a nice place to get service. More
by Mike47
December 06, 2018
Happy customer with Jim Ellis Mazda Nice car at a fair price. Excellent experience. It was a quick and easy process. I recommend this dealership to anyone looking for a new or used vehic Nice car at a fair price. Excellent experience. It was a quick and easy process. I recommend this dealership to anyone looking for a new or used vehicle More
by Ajk44
December 06, 2018
Great Service Department I brought my CX-9 in for an airbag recall. Eddie was awesome. He kept me updated on the status of the service. It took exactly as long as he said i I brought my CX-9 in for an airbag recall. Eddie was awesome. He kept me updated on the status of the service. It took exactly as long as he said it would to complete. Very happy with that experience. More
by 30thomr
Employees Worked With
December 06, 2018
Fantastic experience Having been to a number of car dealerships, the thing I dislike the most is that the majority of them have that "car dealership" feel, a bit of pressu Having been to a number of car dealerships, the thing I dislike the most is that the majority of them have that "car dealership" feel, a bit of pressure, a bit of condescension, a tendency to fudge minor facts, and over complement when it seems like it might steer you toward a sale. This place was not like that. They were friendly and easy to work with and while freely stating that they hoped to sell you a car, did not push. The salesman, Mike Fresquez, knew the car and was able to answer any questions I had about it. He and the sales manager were able to get me a good deal on a great car and came across as helpful and honestly friendly throughout the process. I could actually have gotten a slightly better deal on a similar car at a different dealership. However I felt much more confident in this dealership, and so in the car I was buying here, that I felt it was worth a little extra for the peace of mind. More
by brotherbanzai
Employees Worked With
December 06, 2018
Excellent customer service. We went to the dealership two days and worked with two different salesmen. They both knew the Mazda CX5 to tell us the how to work and use the differe We went to the dealership two days and worked with two different salesmen. They both knew the Mazda CX5 to tell us the how to work and use the different safety features on the car. We met Marion on the first day but was busy the next day. We worked with Mike. He stepped up and was a great help to seal the deal. He was kind and professional. Thanks Mike for all your hard work. Thanks to Daryl and Marion. More
by morton071
