Jim Ellis Mazda Marietta

Pleasant and Efficient I made my appointment with advisor Eddie Goines, as usual, but when I arrived, Jeremy introduced himself and informed me that Eddie was not present du I made my appointment with advisor Eddie Goines, as usual, but when I arrived, Jeremy introduced himself and informed me that Eddie was not present due to a death in the family. Jeremy did a fine job replacing Eddie, and that wasn't easy since with me, Eddie has a stellar reputation. Jeremy saw to my comfort while I waited for my service to be completed, and kept me informed of the progress. All in all, it was another positive experience at this dealership. More

Jim Ellis Mazda of Marietta - Exemplary Customer Service Have been going to Jim Ellis Mazda of Marietta for nearly ten years now. This is my second Mazda 3 with them. I buy my cars there, and I have them s Have been going to Jim Ellis Mazda of Marietta for nearly ten years now. This is my second Mazda 3 with them. I buy my cars there, and I have them serviced there. Usually, Eddie takes care of my services. Went on Saturday. Jeremy took care of me. They took me when I was an hour and a half early without even raising an eyebrow. Regardless of who serviced my car, Jim Ellis’ standards of excellence always shine through whenever I am there. And their new showroom is BEAUTIFUL!!! Thanks for always taking great care of me!!! More

Bought here before, bought here again, would come back. I bought my first Mazda (2005 RX8, Shinka) from Jim Ellis Mazda a long time ago. I had less-than-perfect credit but really wanted that car. They made I bought my first Mazda (2005 RX8, Shinka) from Jim Ellis Mazda a long time ago. I had less-than-perfect credit but really wanted that car. They made it happen. The service department management has had its ups and downs over the years, but Doug Aldridge gets things handled for me and I've always got a loaner and things handled and fixed right. The experience of buying this car was super stress-free, honestly. I know lots of dealerships say that, but this one was great. We walked around, reviewed options, and got a great price. Done. If you're looking for a car, from a place you can honestly trust, go see Jim Ellis Mazda and see Kurt. More

Great Dealership The dealership is outstanding ! Service Deapartment does excellent work and the service writer would personally come to advise me on the service w The dealership is outstanding ! Service Deapartment does excellent work and the service writer would personally come to advise me on the service work being done during my visit. Work beformed on car was terrific and done very thorough and timely. Entire staff was very courteous and helpful. The dealership is extremely clean,well staffed and great inventory selection of vechile in stock. Service department washes and vacuum your vechile after each time you car is serviced. The entire dealership is very well maintained and clean . More

Oil change service Excellent service department and staff. From the friendly reception guy to the service advisor. Great waiting area with beverages and snacks, WiFi an Excellent service department and staff. From the friendly reception guy to the service advisor. Great waiting area with beverages and snacks, WiFi and TV. Wait was minimal. More

Good Sales Experience We did our research before coming in, so there was not much "selling" to be done. Nonetheless, our salesman Malcolm handled everything very professio We did our research before coming in, so there was not much "selling" to be done. Nonetheless, our salesman Malcolm handled everything very professionally. Let us know when the specific vehicle we wanted was on the lot, gave us a thorough test drive, and processed the paperwork, including a trade, very efficiently. Overall a good experience. More

Good work but expensive As far as I can tell, the work on my car is fine. My only complaint is the pricing. I let the service department do all the recommended work except As far as I can tell, the work on my car is fine. My only complaint is the pricing. I let the service department do all the recommended work except for changing the spark plugs. The price was $300 for 4 plugs. I checked with a mechanic friend, who has been in business for many years, and his price was less than half. The plugs your service department wanted just for the plugs was $42 each. My mechanic’s cost was $12 each for the same plugs and he could install them in less time. Dealerships have a reputation for being pricey and I’m sure it is ALL dealerships. Charging list price on everything does not encourage me to use dealerships for regular maintenance work. More

extensive maintenance on my 2004 Mazda 6 Sport Sedan Quality of work and pricing was excellent and fair. Customer service superior. No one else has ever or will ever touch my car! Although an expensive Quality of work and pricing was excellent and fair. Customer service superior. No one else has ever or will ever touch my car! Although an expensive and extensive repair I was thoroughly briefed on its necessity and understood the whys and hows. I am extremely happy with the result. And as an extra bonus the car was spit polished and totally cleaned up and shiny when I got it back: Kudos to the clean up crew also! More