Jim Ellis Mazda Marietta

A positive experience This was a visit to address a safety recall. After I made an appointment, I received reminders on my email. My vehicle was taken to the service area This was a visit to address a safety recall. After I made an appointment, I received reminders on my email. My vehicle was taken to the service area promptly. I was escorted to the customer waiting area. The waiting area is spacious and offered several options (fresh coffee, hot water for tea, chilled carbonated beverages, juices and a variety of snacks). There was a large television with several seating choices, separated areas for readers, telephone conversations or pc users. The bathrooms were clean. During my wait, two employees greeted me and asked if I needed anything. The time to accomplish the repair was less than the estimate given when I made the appointment. After the repair was complete my vehicle was returned to a garage bay near a building exit. It was raining so I got into the vehicle without getting wet. The vehicle had also been washed after the repair. More

Very good I was very content with the service here. I would recommend this dealership to others who are looking for a new car or use. Overall it was a very good I was very content with the service here. I would recommend this dealership to others who are looking for a new car or use. Overall it was a very good experience. More

Excellent experience purchasing new Mazda CX-9 Professional group, each Ellis representative used time efficiently with no undue pressure on us. Fair, no-nonsense approach to pricing. Responsive Professional group, each Ellis representative used time efficiently with no undue pressure on us. Fair, no-nonsense approach to pricing. Responsive and accurate in dealing with our requested needs. Very pleasant customer waiting areas with refreshments. Very neat and clean operation. More

Listened to my issues and resolved them fully. Went beyond the issue I had and provided me a good comfort level about their service. Kept me well informed about what they were doing and the timing Went beyond the issue I had and provided me a good comfort level about their service. Kept me well informed about what they were doing and the timing. More

Best and easy process for purchasing a new car I personally had never had a Mazda or knew anyone close to me who has had one. This was a new experience and couldn't' have asked for a better experie I personally had never had a Mazda or knew anyone close to me who has had one. This was a new experience and couldn't' have asked for a better experience. From test driving to being picky, to figuring out the finance situation, everything was perfect. The staff was extremely helpful and friendly and I look forward to having my car serviced here with all the staff I met. More

Just fantastic!!!!! It was the first time visit to the new place.( I bought my CX-5 at the old place.) The crew welcoming me at the service center sounds very polite, pro It was the first time visit to the new place.( I bought my CX-5 at the old place.) The crew welcoming me at the service center sounds very polite, professional. More surprisingly, the service order - two recall works finished very quickly while I thought initially it would 3-4 hours. So I really appreciated the works done very efficiently and professionally. Thank you, MAZDA!! More

Wonderful New Car Buyers Experience My husband and I came in knowing we wanted to test drive cars at various locations, and this dealership rose way above our expectations. Marion was a My husband and I came in knowing we wanted to test drive cars at various locations, and this dealership rose way above our expectations. Marion was a fantastic salesman and answered all our questions about the car, taking extra time on everything to make sure he'd demonstrated all the features of what we were buying. The other dealerships paled in comparison leaving us with questions and doubts about what we would be buying--not what you want with a used car. We bought a beautiful CX-5 in pristine condition and had a zero-stress experience. More

Great Experience Mike Fresquez is a true gentleman! I would highly recommend him to make purchasing a vehicle a easy, comfortable, and pleasurable experience. His frie Mike Fresquez is a true gentleman! I would highly recommend him to make purchasing a vehicle a easy, comfortable, and pleasurable experience. His friendly manner, coupled with his professionalism and willingness to assist in any way, is the reason why I am a repeat customer. In addition, his manager, Daryl Nesmith, was most appreciative of my commitment, and also contributed to the excellent experience. More

User Friendly My experience for Mazda service was exactly what a customer would hope for: friendly and efficient. Doug kept me informed of the status of my car. Th My experience for Mazda service was exactly what a customer would hope for: friendly and efficient. Doug kept me informed of the status of my car. The facility is excellent. When I contrast this experience with what I receive at the nearby Mercedes Benz dealer, it makes me wonder why I still own a Mercedes. More