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Jim Ellis Mazda Marietta
Marietta, GA
2,085 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,085 reviews
January 03, 2019
Could not have been better! This is the 4th Mazda we purchased from Jim Ellis Marietta, Hilton was a joy to work with and extremely through explaining the operation of the CX5, This is the 4th Mazda we purchased from Jim Ellis Marietta, Hilton was a joy to work with and extremely through explaining the operation of the CX5, and he even put tabs on the most important sections of the owners manual. Everyone was extremely helpful. More
by Wayne
Verified CustomerEmployees Worked With
Other Employees :
Joey, Service manager 5*****, Doug Aldridge, Nestor Diya
January 03, 2019
2015 Mazda CX-9 airbag recall repair My wife and I have had excellent experiences with Jim Ellis in the past so please know that I write this review as calmly and sincere as I can. We to My wife and I have had excellent experiences with Jim Ellis in the past so please know that I write this review as calmly and sincere as I can. We took in our 2015 CX-9 for the airbag recall and, to our knowledge, that was repaired appropriately. However, we believe that our 20” wheel rims on the vehicle were damaged during the complimentary car wash that is provided with service. There are portions of all the rims that have been damaged with the worst damage on the passenger side (both front and rear rims). Now, we certainly can’t prove that the damage occurred while at the dealership, however we know for a fact our rims did not have this damage prior to our visit. When looking at the damage to the rims, it’s not a typical scrape or damage you would expect to see from hitting a curb...whatever did the damage has completely removed the finish in certain areas. In summary, I am not writing this review looking for free rims, but I would hope that if this damage did indeed happen at the dealership, you all would want to do the right thing for your customers and try to make it right. Thank you, Joe Arnoldy More
by joe_arnoldy
Employees Worked With
Other Employees :
Not sure of who exactly was in charge of our recall service. So I checked all names of service associates., Doug Aldridge, Keith Paulk, Peter Uko
January 01, 2019
Very Nice Dealership w/Very Nice People Very pleasant and easy experience buying a car at Jim Ellis Mazda. Mike Fresquez was a joy to work with and made the whole process seamless and painle Very pleasant and easy experience buying a car at Jim Ellis Mazda. Mike Fresquez was a joy to work with and made the whole process seamless and painless. He was also extremely knowledgeable about the car and made sure I understood how all of the features worked from the beginning. You can tell they strive to take care of their customers at this dealership and care about offering a good experience. More
by jisler89
Employees Worked With
December 31, 2018
People were helpful. The job was completed to my satisfactio The work was completed well. I thought the leak from the sun roof was under WARRANTY. I was disappointed to learn that the leak WAS NOT covered under The work was completed well. I thought the leak from the sun roof was under WARRANTY. I was disappointed to learn that the leak WAS NOT covered under the warranty and my cost to repair was $455. More
by RKateridge
December 31, 2018
Great experience! Easy purchase great people! Easy to deal with and my daughter loves her new Mazda! I really like the automatic emergency braking which gives me peace Easy purchase great people! Easy to deal with and my daughter loves her new Mazda! I really like the automatic emergency braking which gives me peace of mind. More
by mmbeller191
Employees Worked With
December 28, 2018
Problem with my Gas gauge Not very friendly. Seem to get irritated when I call to find out whats going on with my car.I had to call. Did not do any type of followup with me. Wh Not very friendly. Seem to get irritated when I call to find out whats going on with my car.I had to call. Did not do any type of followup with me. When I cam to pick up my car, he just handed the keys to the young lady and walked away. She had to asked what's going on. My daughter asked if she could get a quote for the repair. I did not feel comfortable around him. So I don't think I will be back. More
by BAAITH2
Employees Worked With
Doug Aldridge
December 28, 2018
Very Impressive dealership and impressive salesman My salesman was top notch. Hilton is one of a kind. This is my second car I have leased from him and he never seems to amaze me with his kindness and My salesman was top notch. Hilton is one of a kind. This is my second car I have leased from him and he never seems to amaze me with his kindness and expertise and knowledge of the Mazda. He knows me by name and I enjoy going in the new state of the art location. I would recommend anyone in the need of a new car, go see Hilton! More
by kevinchaite1
December 28, 2018
Mazda 6 I went in and was quickly helped. The whole process was pain free and I got a car I enjoy. Mike was very helpful and knowledgeable. I went in and was quickly helped. The whole process was pain free and I got a car I enjoy. Mike was very helpful and knowledgeable. More
by mk.musselman
Employees Worked With
December 27, 2018
Good value In on time, escorted to well stocked waiting area, updated on service progress, finished quickly and paid less than I expected for 30000 mile service, In on time, escorted to well stocked waiting area, updated on service progress, finished quickly and paid less than I expected for 30000 mile service, new cabin air filter and tire rotation. Excellent experience. More
by drshap26
Employees Worked With
Jeremy
December 26, 2018
Worst Place Ever They held my car for over 48 hours but never got around to doing the oil change it was brought in for. No apologies, just said we were busy worst plac They held my car for over 48 hours but never got around to doing the oil change it was brought in for. No apologies, just said we were busy worst place ever! More
by Bobhope23
Employees Worked With
Doug Aldridge
