Jim Ellis Mazda Marietta

Great customer service My service rep Eddie is awesome! He is extremely knowledgeable and honest. I totally trust his opinions regarding repairs for my vehicle. Thank you Ed My service rep Eddie is awesome! He is extremely knowledgeable and honest. I totally trust his opinions regarding repairs for my vehicle. Thank you Eddie for all your help. Robin is also awesome! She is extremely helpful and knowledgeable. She exudes ultimate customer service. Thank you Robin for all your help. More

Recent Visit Nice new building with comfortable waiting room wit many convenience. Friendly courteous personnel. Fast and efficient service. Will look forward to r Nice new building with comfortable waiting room wit many convenience. Friendly courteous personnel. Fast and efficient service. Will look forward to return visit. Which will be soon since we own two MazdS. More

Tire warning light and Terrance had me come in immediately. After checking he found a nail in my tire and worked me in to get a new tire. Thanks Terrance! and Terrance had me come in immediately. After checking he found a nail in my tire and worked me in to get a new tire. Thanks Terrance! More

Great experience It was a great experience all the way around! The cx5 is a fantastic vehicle ! Well engineered and what sold me was when I sat. In the driver seat??Aw It was a great experience all the way around! The cx5 is a fantastic vehicle ! Well engineered and what sold me was when I sat. In the driver seat??Awesome More

Love Mazda Mr.Goines great service as usual. He explained things clearly to me. I never feel pressured. Renovations are fantastic! Beautiful new waiting area😀 Mr.Goines great service as usual. He explained things clearly to me. I never feel pressured. Renovations are fantastic! Beautiful new waiting area😀 Car was feeling great when I got back on road after tire rotation. Love they washed my car. More

Awesome Customer Service I love coming to Jim Ellis Mazda because everybody in the customer service area don't treat you like guest but like family. McCrary's Family I love coming to Jim Ellis Mazda because everybody in the customer service area don't treat you like guest but like family. McCrary's Family More

Great! They always take good care of me at Jim Ellis. Very professional and they never try to push unnecessary services. Make an appointment though because t They always take good care of me at Jim Ellis. Very professional and they never try to push unnecessary services. Make an appointment though because they get busy! More

Great! Staff in the service department are wonderful! Doug and Robin especially. We appreciate the experience and would recommend to others. We’ve already re Staff in the service department are wonderful! Doug and Robin especially. We appreciate the experience and would recommend to others. We’ve already recommended Mazda to friends who Purchased. Thank you! More

Poor customer service I arrived at the dealership at 1:05 for a 1:15 appointment. This was for an oil change and tire rotation. At 3:15 I finally asked the service personne I arrived at the dealership at 1:05 for a 1:15 appointment. This was for an oil change and tire rotation. At 3:15 I finally asked the service personnel how much longer. My car was parked in front of the service doors. No one ever spoke to me or updated me with the status. No apologies were given. My time is very important to me. Needless to say, I won’t be back. More

A satisfactory ending When buying a new car you never want to experience issues right off the bat. Granted the issues experienced we're due to a third party product. That b When buying a new car you never want to experience issues right off the bat. Granted the issues experienced we're due to a third party product. That being said, you can count on Jim Ellis Mazda to ensure you'll leave a happy customer. I want to thank Pete G. the service manager for going the extra mile. More