Jim Ellis Mazda Marietta

Unsurpassed Customer Satisfaction My salesperson, Marion Gilbert, is by far the most professional person I have ever worked with. Jim Ellis Mazda truly stands behind each vehicle sold My salesperson, Marion Gilbert, is by far the most professional person I have ever worked with. Jim Ellis Mazda truly stands behind each vehicle sold and makes the car buying experience an excellent one. More

Awesome! They really were 100% when it came to fixing my car. I couldn't ask fir better service. The staff was the best ever! Thank you Mazda.....go check them They really were 100% when it came to fixing my car. I couldn't ask fir better service. The staff was the best ever! Thank you Mazda.....go check them out😘? More

time to renew lease It was time to renew my lease and Marion took good care of us so we went back . The prep of the car the car took too long. We did paperwork , financ It was time to renew my lease and Marion took good care of us so we went back . The prep of the car the car took too long. We did paperwork , finance and still had to wait an hour to get the car and then the clock was not even set. We did not need a tutorial on the car but there are a few new thing this car has that our old one did not. We signed the paperwork was done , We could not find Marion and waited for the car alone . More

The sales team was awesome Dominick and Tos were very professional and courteous throughout the entire process. They also did not employ high pressure tactics which my wife and Dominick and Tos were very professional and courteous throughout the entire process. They also did not employ high pressure tactics which my wife and I appreciated. More

Great Product and staff!!! Professional environment and staff! Mazda makes a solid vehicle. Super pleased with product and service. I have bought 2 vehicles from Jim Ellis Mazda Professional environment and staff! Mazda makes a solid vehicle. Super pleased with product and service. I have bought 2 vehicles from Jim Ellis Mazda. Marion was my sales person and helped me get a great deal. Eddie in service keeps my car running. I drive a lot and reliable transportation is key for me:-) More

Service Good customer service and great quality if service. Service technicians provide detailed information regarding work being done on vehicle and good at Good customer service and great quality if service. Service technicians provide detailed information regarding work being done on vehicle and good at providing insight on future service needs. More

Took very long but they didn't give up. Thumbs up! My certified pre-owened car which I just bought in August 2018 started having serious issue in September just a month after my purchase date. Severa My certified pre-owened car which I just bought in August 2018 started having serious issue in September just a month after my purchase date. Several warning lights comes on all of sudden at the same time when my car was in motion. It was very scary and not safe to drive at all. I took my car there several time for the same issue. Each time I was told that they believed that the problem was fixed then same exact issue came back on again... One time, they kept my car about 7 weeks because they didn't know and couldn't figure out what was wrong with my car and took very long time to fix it. After finally I got my car back, the same issue came right back within 24 hours. At that time, I was about to give up and lost faith with them. But after that time, they went above my expectations and finally really fixed the issue! I haven't experienced the same issue ever since. I am glad that I stick with them and didn't give up. Thank you, especially Pete and Eddy! More

Great sales rep. Just took to long on waiting. As a Regional Vice President of a rather large Sales Force I understand the game. No Need sales rep. Just took to long on waiting. As a Regional Vice President of a rather large Sales Force I understand the game. No Need More

Best car-buying experience we’ve had in 10 years We lease cars in our family, so every three years we are looking for the latest and greatest and dealing with a handful of dealerships. This year, we We lease cars in our family, so every three years we are looking for the latest and greatest and dealing with a handful of dealerships. This year, we decided to look into Mazda, and this dealership 100% solidified our decision. Excellent experience from the moment we walked in the door: Mike was extremely knowledgeable about the vehicles and the leasing process, without being pushy or irritating. The entire finance team introduced themselves to us with just a welcoming handshake and a friendly smile; no pressure, no sneaky tactics, just solid friendliness. Pricing was amazing— we didn’t have to call around and threaten to go to another dealership to get a lower price like we did with other dealers. Transparency in pricing was certainly one of the reasons we decided to lease through this dealership. Overall amazing experience. We will be back! More

Factory Recall.. air bag Joey Tucker provided excellent customer service. He arranged a loaner vehicle within 15 min of my arriving when he realized the wait time. He kept me Joey Tucker provided excellent customer service. He arranged a loaner vehicle within 15 min of my arriving when he realized the wait time. He kept me informed of the progress of the work and let me know of a few things that needed to be addressed in the near future. When the work was complete, he contacted me to return at my convenience. Great service! More