Jim Ellis Mazda Marietta

Recall? Not likely. I was told that I had a recall. When I dropped off the car I experienced personal service. An hour later I was called and had a long list of repairs. I was told that I had a recall. When I dropped off the car I experienced personal service. An hour later I was called and had a long list of repairs. My recall was not in the list. I was told that my car would be available in a few hours. The problem was originally I was told my recall would be a few days to address. I feel like I was not helped. I will think twice next time I look to service my vehicle at Jim Ellis. More

Best buying experience we've had at a dealership. We had such a great experience at Jim Ellis Mazda! Definitely the best experience we've had at a dealership. I'm really loving my (seems like brand ne We had such a great experience at Jim Ellis Mazda! Definitely the best experience we've had at a dealership. I'm really loving my (seems like brand new but it's used) CX-5. The process was as easy as it could be, and everyone we had come in contact with was honest and up-front about everything; unlike the several dealerships we visited in the 2 weeks prior. My husband wanted to get the car to a mechanic before buying because our last used car ended up having many issues, and they were more than happy to accommodate! This says a lot about the dealership and how they don't have anything to hide. Something else that made the process phenomenal was our sales associate, Elijah! He was fantastic and made everything as smooth as possible for us. He has a great personality and is hard working, and we felt very confident in our decision to buy. This is my 3rd Mazda, and we will no doubt be back to this location when we're ready to buy another one! More

Accommodating and easy car buying process Everyone at the dealership was very personable and willing to accommodate for the needs of the client. Brunno was amazing! He made the car buying proc Everyone at the dealership was very personable and willing to accommodate for the needs of the client. Brunno was amazing! He made the car buying process enjoyable and had our requests in the front of his mind and got us the perfect car. Would recommend this car, dealership, and Brunno to anyone! More

Recall Eddie was really friendly. He didn’t pressure me to get everything fixed on my car although he did share with me the urgency in getting the work done. Eddie was really friendly. He didn’t pressure me to get everything fixed on my car although he did share with me the urgency in getting the work done. Everyone worked as a team. More

$72 oil change My daughter had a scheduled appointment for a routine oil change. It took over an hour to complete and then they charged her $72. Last time I use the My daughter had a scheduled appointment for a routine oil change. It took over an hour to complete and then they charged her $72. Last time I use the dealer for anything other than mandatory service to keep the warranty valid. You would think they would treat customers who purchased the car from them better. More

Like how they explained what my vehicle needed First time at Marietta Mazda and Service was good. Eddie explained everything to me regarding what my vehicle needed. He sat down and picked what serv First time at Marietta Mazda and Service was good. Eddie explained everything to me regarding what my vehicle needed. He sat down and picked what services he recommended for me. Kept me posted with time of how long. Eddie was very friendly. More

Great service The service department at Jim Ellis Mazda Marietta is GREAT! This is my 2nd Mazda and have taken both to the Jim Ellis Mazda for service. I have used The service department at Jim Ellis Mazda Marietta is GREAT! This is my 2nd Mazda and have taken both to the Jim Ellis Mazda for service. I have used the same advisor, Eddie, who makes each trip to the service department very pleasant. The thought of going to another mechanic has NEVER crossed my mind since the department is very honest, and personable. More

Great service Everything was great including the waiting areas and the coffee. Would recommend this store to anyone. Thanks for the continued great work you all do. Everything was great including the waiting areas and the coffee. Would recommend this store to anyone. Thanks for the continued great work you all do. More

Outstanding Service No appointment, no problem! Jim Ellis Service Department (Doug) accepted the challenge and repaired my CX-5 in just over an hour. Washed and vacuume No appointment, no problem! Jim Ellis Service Department (Doug) accepted the challenge and repaired my CX-5 in just over an hour. Washed and vacuumed my vehicle as well. I drive 40 miles one-way in Atlanta traffic to Jim Ellis Mazda - Marietta for all of my Mazda concerns. Flawless business plan Mr. Ellis! Thanks! More