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Jim Ellis Mazda Marietta

Marietta, GA

4.8
2,085 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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1715 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,085 reviews

May 06, 2019

Great experience Great service well being very informative as to how long the service would take also what to do to schedule the next available appointment for our veh More

by Joem52293
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fresquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marion Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilton Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roosevelt Standifer, Doug Aldridge, Keith Paulk, Peter Uko, Nestor Diya, Malcolm Stokes
May 04, 2019

Great car and experience! I recently bought a Mazda CX-5 from Jim Ellis, Marietta. The whole process was seamless. I didn't feel pressure to buy but was given lots of info ab More

by Happy Buyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Randall, Chris Phillips and Tos.
May 04, 2019

comprehensive and timely service Convenient location, expert service center reps. Thoroughly explained required maintenance and expected wait time. Finished on time, car was washed a More

by SZALWIND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019

Overall OzK Facility and support is very good. Need more precise time estimates. Staff is very good. Do a better job of meeting time expectations and now effic More

by WSCHWIEGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
May 03, 2019

High cost slow service Two hours for an oil change and tire rotation for $89. Seriously! I’ll be heading to Goodyear next time. Poor service and quality. Dxx More

by Pam.akin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I did not pay attention to the names. The lady at checkout did not apologize for my long wAit and the agent agreed that it should not take two hours for the service I received
May 09, 2019 -

Jim Ellis Mazda Marietta responded

Dear Pam, My name is Daryl Nesmith with Jim Ellis Mazda of Marietta and I wanted to get in touch regarding your DealerRater review. We're very sorry to hear about your experience, and want to do everything we can to make things right. Please contact me so that we can discuss this further and work towards a resolution. We remain committed to doing anything we can to fix the issues you experienced, so please contact me as soon as possible so we can discuss this further. Sincerely, Daryl NeSmith

May 03, 2019

Great Oil Change and Tire Rotation I've been coming to Jim Ellis for the majority of my life. Ever since I was 18, I have bought three cars from them and always went to them for oil cha More

by ALLAMAS88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge
May 03, 2019

Good Experience Service Advisor (Eddie G.) Was attentive, knowledgeable and kept me updated while the service was being performed. He also suggested some preventive More

by ELW512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019

Easy and friendly service I bought a new Mazda 3 here. They made the process really easy by doing a lot of the pre work over email. The in person buying process was easy and di More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tos Cheeson, Dominick Cutts
May 02, 2019

Should have been in and out. I stopped in because I noticed a leak under my less than year old Mazda 3. They quickly diagnosed the issue as a leaking crush washer on the filler ho More

by thegoodners
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 02, 2019

Dreams come true Mike was very friendly and welcoming. He had excellent knowledge of the vehicle and was able to elaborate on all the cars features. I would definitely More

by whaleswithfins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fresquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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