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Jim Ellis Mazda Marietta
Marietta, GA
2,086 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,086 reviews
May 24, 2019
Recall Josh and his helper (I forgot his name) were very helpful. I almost never came back because of a previous person there. Now that I know Josh is goi g Josh and his helper (I forgot his name) were very helpful. I almost never came back because of a previous person there. Now that I know Josh is goi g to stay for long time. I will come back to this Mazda dealership. He was very knowledgeable and made me feel comfortable leaving my car there! Thanks guys!! More
by AACINFONOW
Verified CustomerEmployees Worked With
Josh
May 22, 2019
Doug Aldridge never disappoints I love going to get my car serviced because i trust Doug and know that I am in good hands! He is extremely helpful and honest and very accommodating!! I love going to get my car serviced because i trust Doug and know that I am in good hands! He is extremely helpful and honest and very accommodating!! I appreciate him very much and will always come to Mazda because of his efficiency. More
by VALORIE219
Employees Worked With
Doug Aldridge
May 22, 2019
Excellent Dealership Jim Ellis Mazda Marietta is a new beautiful facility with wonderful people who provide excellent service. Paul Miller, Mike Fresquez, Doug Aldridge, E Jim Ellis Mazda Marietta is a new beautiful facility with wonderful people who provide excellent service. Paul Miller, Mike Fresquez, Doug Aldridge, Eddie Goines, Robin the Cashier, and all the other members of the Jim Ellis team are great! More
by jim.miller
May 22, 2019
Perfect Have done business with Jim Ellis Mazda for 25 years. Always had a good experience and was treated properly. Have purchased many cars over the years Have done business with Jim Ellis Mazda for 25 years. Always had a good experience and was treated properly. Have purchased many cars over the years More
by BILLYA256
Employees Worked With
Other Employees :
Daryl NeSmith, Keith Paulk, Peter Uko, Nestor Diya
May 22, 2019
Service Friendly environment with great customer service. Additionally, the service staff provides honest delivery of information about current service needs Friendly environment with great customer service. Additionally, the service staff provides honest delivery of information about current service needs and forecasting for upcoming service needs. More
by TLB
Employees Worked With
May 22, 2019
New CX-5 Great experience. Hilton was fantastic! Informative, knowledgable, and patient. Made the experince for my daughter and her first car memorable. Th Great experience. Hilton was fantastic! Informative, knowledgable, and patient. Made the experince for my daughter and her first car memorable. Thanks for everything. thanks for everything More
by keithlamberson
Employees Worked With
May 21, 2019
Excellent Service Dominic did a great job from sharing inventory , to answer all the questions. He was kind, knowledgeable and was following up even after sales. Good j Dominic did a great job from sharing inventory , to answer all the questions. He was kind, knowledgeable and was following up even after sales. Good job Dominic More
by mohdmaaz
Employees Worked With
Dominic Cutt
May 21, 2019
Communication and underhandedness I was told that my first payment would be paid for if I gave them $1000 down which I did not want to do. I was told my first payment was due May 27th I was told that my first payment would be paid for if I gave them $1000 down which I did not want to do. I was told my first payment was due May 27th so I wouldn’t owe any money until June 27th. When I was about to leave the lease manager told me I hadn’t signed something and I said I had, but it didn’t make a difference. Now I have a letter that says my lease was filled out wrong and guess what? It’s the lease term portion. Needless to say I am going to have to come up with a payment this month and I wasn’t planning on it. I have just switched from a long time Toyota person to Mazda, but already I will never buy another Mazda and I will certainly never go to Jim Ellis again. All for $319 dollars. More
by Ratings
May 21, 2019
Service I told my vehicle in for service last minute as I was able to get a last minute vacation day. Although extremely busy they were able to get me in and I told my vehicle in for service last minute as I was able to get a last minute vacation day. Although extremely busy they were able to get me in and service my vehicle. They did a great job and I was very pleased! More
by Koldham
Employees Worked With
Josh
May 21, 2019
They'll lie to you to get that big paycheck I won't go into the nitty gritty of details, but to sum things up: we brought my car to Jim Ellis Mazda in Marietta for repairs. We knew the exact rep I won't go into the nitty gritty of details, but to sum things up: we brought my car to Jim Ellis Mazda in Marietta for repairs. We knew the exact repair that was needed. After discussing all these details with Jeremy, he advised we leave my car with them. No loaners were available, but no big deal. The next day, I get a phone call stating that what we thought was the issue was inaccurate & that my car would need an entirely brand new transmission, a grand total of $6,000. The was some annoyance in the tone of Jeremy's voice while dealing with us & our questions of how they came to that solution, a sort of "you don't know better than us, the Mazda dealership" tone. We decide to take my car to a 2nd Jim Ellis dealership in Atlanta, for a second opinion. This dealership agreed with our diagnosis, confirmed for us that my transmission is perfectly fine, repaired my car in 2 days, and now I have a perfectly running vehicle, which didn't cost me $6 grand to fix. So, long story short, shame on Jim Ellis Mazda of Marietta for trying to swindle someone. Thankfully for us, we know a few things about cars. I just feel bad for the poor sap that doesn't & gets taken for a ride by these individuals. More
by boze.k
Employees Worked With
Jeremy
