Jim Ellis Mazda Marietta

First Service Went in for my additional package to be installed. Had a courtesy vehicle available. Friendly service. Brunno checked in on me. Eddie kept me up to Went in for my additional package to be installed. Had a courtesy vehicle available. Friendly service. Brunno checked in on me. Eddie kept me up to date on progress More

Service and nothing but the service I always bring my CX5 for service here because I know it will be done right and they won’t try to talk me into buying things I don’t need. I always bring my CX5 for service here because I know it will be done right and they won’t try to talk me into buying things I don’t need. More

Great service It’s always easy at Jim Ellis. In and out quickly with the job done well. Eddie provides great customer service and explanations of the work. It’s always easy at Jim Ellis. In and out quickly with the job done well. Eddie provides great customer service and explanations of the work. More

They treat you well Repeat customer. Second car purchased from Jim Ellis Mazda Marietta. Mike Fresquez and the whole team did a great job. Would definitely recommend to o Repeat customer. Second car purchased from Jim Ellis Mazda Marietta. Mike Fresquez and the whole team did a great job. Would definitely recommend to other customers shopping for a car. They really treat you like family. More

Thanks Eddie! Eddie is always helpful and courteous, even on a Saturday morning! All work was done within the agreed upon time frame and and to Jim Ellis Mazda’s ty Eddie is always helpful and courteous, even on a Saturday morning! All work was done within the agreed upon time frame and and to Jim Ellis Mazda’s typically high standards. More

New shift switch and general service I came in for my regular oil change/tire rotation service but also needed someone to check my car. It wasn’t sensing when the car was in “park” and th I came in for my regular oil change/tire rotation service but also needed someone to check my car. It wasn’t sensing when the car was in “park” and therefore, wouldn’t switch off. I had to put it in reverse, back up a little, put it in drive and pull forward, then put it back into park. One day, I did this FIVE TIMES before I could turn off the car! Took it to JEM and Doug Aldridge knew what was wrong. They gave a loaner car to me and they fixed my car right up. Not a cheap fix, but I’m happy to be driving my car again! More

Great Customer Interaction I worked with sales agent Jackie Burns, she was the best. I looked at a few dealerships/test drove 6 different manufacturers cars. I narrowed it dow I worked with sales agent Jackie Burns, she was the best. I looked at a few dealerships/test drove 6 different manufacturers cars. I narrowed it down to the Mazda. Once I was able to lock in the best fair price I knew I would buy my car from Jackie Burns. I purchased my car from her. More

2nd Time Customer. I have purchased many new cars in my life. This is the first time I have come back to the same dealership. This dealership operates differently than a I have purchased many new cars in my life. This is the first time I have come back to the same dealership. This dealership operates differently than all the others, they treat you like you want to be treated. There is no games and that is refreshing. By the way, this is the first dealership where the salesperson and manger are still there. Typically, the person who sold me my cars in the past would no longer be present for my first oil change. More

Perfect Customer Service in Action I happily drive many miles just to enjoy the unmatched service and quality here! From pulling up to pulling out, the experience is and has always been I happily drive many miles just to enjoy the unmatched service and quality here! From pulling up to pulling out, the experience is and has always been truly special! During this particular visit, there was major repairs needed. I was immediately informed, was given open and honest choices and was COMPLETELY satisfied with the results. The entire service team is wonderful. I couldn't image a better, more qualified, professional than Eddie who consulted on the repairs needed. I immediately felt the effects of the technicians awesome work when I drove my car. Robin was so friendly and helpful during the rental and checkout process. I can't praise the service department enough for the outstanding experience. No one does it better More