Jim Ellis Mazda Marietta

Recall of windshield wiper motor. The recall prompted a tire rotation, oil and filter changes, replacement of battery in keyless ignition switch. All was done along with a car wash and The recall prompted a tire rotation, oil and filter changes, replacement of battery in keyless ignition switch. All was done along with a car wash and interior cleaning in 2+ hours. Doug kept me up to date and suggested an additional filter change with returned the interior air quality to fresh. The experience was consistent with what I’ve had over the last 30 years with four Mazdas. More

Pleased with service As always the service Dept at Jim Ellis Marietta was a delight to deal. Friendly and knowledgeable they get you in and out in a timely manner. As always the service Dept at Jim Ellis Marietta was a delight to deal. Friendly and knowledgeable they get you in and out in a timely manner. More

Excellent service! My car was subject to two recalls; one I knew about and one that had not been brought to my attention. Both were repaired; a total maintenance check o My car was subject to two recalls; one I knew about and one that had not been brought to my attention. Both were repaired; a total maintenance check of all systems was also performed, which gave me a tremendous sense of confidence. And ...Eddie remedied a "problem" with my spare key fob, by simply inserting the battery correctly 😂. I left with a safe, clean car - inside and out; and a tutorial on how to properly insert a battery into the fob - which tickled my friends. Thanks for everything! More

Stellar customer service! Been going to Jim Ellis for 10 years. I have tried others but none can hold a candle to JEM. Eddie Goines keeps his word! Been going to Jim Ellis for 10 years. I have tried others but none can hold a candle to JEM. Eddie Goines keeps his word! More

Took care of me and my car I had a part of the fender above the right rear tire come off on the highway after hitting debris. Joshua received my car and explained the length of I had a part of the fender above the right rear tire come off on the highway after hitting debris. Joshua received my car and explained the length of time it would take and what would be done. Not only did he get it fixed correctly, but it was also finished earlier than expected. Joshua was very cordial and I would gladly bring my mazda back to this dealership again More

Continues to Amaze! This dealership and Mazda as a whole continue to amaze me. Leased my car through here in January and just finished up a service visit for oil. Each ti This dealership and Mazda as a whole continue to amaze me. Leased my car through here in January and just finished up a service visit for oil. Each time the staff is friendly and knowledge. They’re never pushy or fighting for an up sell- it is obvious they have a passion for their job. More

Consistent Always consistent with the service provided and cuatoner service is always excellent hands down. We usually come up with a game plan. Never been up-so Always consistent with the service provided and cuatoner service is always excellent hands down. We usually come up with a game plan. Never been up-sold on anything that I don’t actually need. This is the best dealership I’ve ever been too. I mean it. More

Consistently good service I drive all the way from Perry,GA to get service from Jim Ellis. Why?? It is because I value getting it right the first time. They listen to me and I drive all the way from Perry,GA to get service from Jim Ellis. Why?? It is because I value getting it right the first time. They listen to me and make recommendations on that. Also,I have a good rapport with the techs so we talk a little when we are getting coffee. I also see the techs do talk to other customers so it puts them at ease that we are friendly. More

Car Sounded Like All Bolts were Popping When Backing Down Hi Monday, June 1, 2019 I was backing down a slight hill when the car sounded like every bolt under the car was breaking. I had no idea what was happen Monday, June 1, 2019 I was backing down a slight hill when the car sounded like every bolt under the car was breaking. I had no idea what was happening. I emailed Mr. Yaga 3 or 4 days later and presented what I thought was an issue with the car. The car drove everywhere else perfectly. I knew it had something to do with that hill , but I didn't know what. Mr Yago Luangraj had me to bring the car in and Josh Bender, Service Advisor explained to me exactly how that system worked. He was open to the questions I had about it and had me to work that electric break and get the feel of it. He treated me with kindness and professionalism. I appreciate him. Now I understand. More

Friendly and Fairly Priced Our sales rep was friendly and knowledgeable. He did not pressure us in any way. He gave us a good offer right away based on True Car data. Our sales rep was friendly and knowledgeable. He did not pressure us in any way. He gave us a good offer right away based on True Car data. More