Jim Ellis Mazda Marietta

Getting Better Under previous service manager, seems like this dept could not get anything right. Always seemed to be overbooked, no coordination between parts and s Under previous service manager, seems like this dept could not get anything right. Always seemed to be overbooked, no coordination between parts and service depts. I avoided them for quite awhile for that reason. However, since new service manager took over about a year or so ago, it has shown noted improvement. Service writer Eddie Goines has always been a standout for this dept, if it wasn’t for him, I would have gone elsewhere for my CX-5 and 6’s service needs. Kudos to Eddie! Doug Aldridge has also been good to work with. Sales dept has been great to work with, deserves five stars, and is the reason why I keep coming back. Mike Fresquez could not have done a better job helping me find what I wanted at the price I wanted. Next time I am in the market for a new vehicle, he is the first one I will call.....this review has been primarily for the service dept......overall I would rate the sales dept 5 stars and service 3 stars, but improving. More

Professionalism bat it's finest Is being the first time Mazda driver, the service did I receive is above and beyond. I've never waited more than an hour and I also get a watch whenev Is being the first time Mazda driver, the service did I receive is above and beyond. I've never waited more than an hour and I also get a watch whenever I get a oil change. Sitting area is nice and fancy it also makes it experience more pleasurable More

Service Cost was higher than my last oil change and tire rotation. Will shop in the future for better prices. I do not like this section of the review!. Cost was higher than my last oil change and tire rotation. Will shop in the future for better prices. I do not like this section of the review!. More

Four hours for a 45 minute cargo net install Went in to install a cargo net in my brand new Mazda 6. Was told when I made appointment that it would only take 45 minutes. I was there 4 hours! I wa Went in to install a cargo net in my brand new Mazda 6. Was told when I made appointment that it would only take 45 minutes. I was there 4 hours! I was there almost 2 before service advisor came out to tell me why delay: a hook was broken and they had to go warehouse for another, but then additional issues with putting in bolts for hooks in trunk. He did offer me a future free oil change but I said at this speed I wasn’t encouraged to come back for something I could done close to home in 30 min. Upon getting bill, service advisor did end up giving me net and touch-up paint I ordered free, but I had to ask for that which seemed a given after 4 hours. I doubt I return. Used to be better, but past two visits have not gone well. More

Consistency Every time I have used the service center for maintenance, I have received professinal and courteous service. Eddie has been a great resource in keepi Every time I have used the service center for maintenance, I have received professinal and courteous service. Eddie has been a great resource in keeping my Mazda running after eight years from my purchase.wirh them. More

My new CX-5 Mike and the staff were professional and transparent about pricing and options. Great car buying experience. Buying a Mazda for my daughter when she g Mike and the staff were professional and transparent about pricing and options. Great car buying experience. Buying a Mazda for my daughter when she graduates. More

In and out quickly Went recently for recall work. They are a friendly bunch. The work was done faster than I expected. Answered my questions. The new building is nice as Went recently for recall work. They are a friendly bunch. The work was done faster than I expected. Answered my questions. The new building is nice as well. No complaints here! I've trusted them with my cars for years now. More

Above and beyond Willing to do whatever it takes for customers satisfaction. Making sure everything is serviced properly and efficiently. The staff is always nice and Willing to do whatever it takes for customers satisfaction. Making sure everything is serviced properly and efficiently. The staff is always nice and friendly assuring for your return. More

Process made easy We had emailed back and forth before we went into buy the car and Mike never pressured me or tried to get me to add-on anything to our already agreed We had emailed back and forth before we went into buy the car and Mike never pressured me or tried to get me to add-on anything to our already agreed upon price. He also went through lots of options about trade-ins and financing but I never felt like he was trying to manipulate or trick me. I was very worried about buying my first car but he made it simple and painless! I would definitely buy another car from him in the future. More

Great salesman! Our salesman, Hilton, was absolutely THE best salesman we've ever dealt with in a dealership! He was very knowledgeable and answered all of our questi Our salesman, Hilton, was absolutely THE best salesman we've ever dealt with in a dealership! He was very knowledgeable and answered all of our questions without the slightest hint of pushiness. He seemed genuinely interested in meeting our needs in a very timely manner, and went out of his way to ensure we were comfortable during our decision making process. And, he gave us an excellent tutorial on our new car's features. Our vehicle was spotless and I love driving it! More