Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Mazda Marietta
Marietta, GA
2,068 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,068 reviews
July 25, 2020
I Thank Marion Gilbert for his help in getting me the new car I want it I really appreciate it very much for his service. car I want it I really appreciate it very much for his service. More
by gmcdowel4
Verified CustomerEmployees Worked With
July 24, 2020
I had a great experience! Everyone I worked with was very professional, knowledgeable, and kind! Bruno Nakamura was my sales person and he did an amazing job! I would definitely work with this dealership aga professional, knowledgeable, and kind! Bruno Nakamura was my sales person and he did an amazing job! I would definitely work with this dealership again! More
by LEOPARDGURL35
Employees Worked With
Bruno Nakamura
July 24, 2020
Great communication and I appreciate being notified of anything that may need attention. They get my go ahead and then take care of it. They had great safety precautions for virus this time, too. anything that may need attention. They get my go ahead and then take care of it. They had great safety precautions for virus this time, too. More
by JONEE
Employees Worked With
July 22, 2020
For being a long-time customer with your dealer and your service center, I am sorely disappointed in my last experience. Waited 10 minutes in my car for an advisor to come meet me as others walked around me service center, I am sorely disappointed in my last experience. Waited 10 minutes in my car for an advisor to come meet me as others walked around me not asking if I needed help. And then on top of that it took an hour and a half for a simple oil change and your text feature failed. I got no responses after asking for updates. After purchasing two new Mazda’s from your dealer I am considering going to another dealer now for my service. More
by Mazda_family
Employees Worked With
Doug Aldridge
July 21, 2020
I had an appointment and took my 2018 Mazda CX5 to check on electronic parking brake light turned issue, parking brake not engaging, and cruise control disabled warning. The service personnel ask if I had r on electronic parking brake light turned issue, parking brake not engaging, and cruise control disabled warning. The service personnel ask if I had rear brake repair done and I replied, yes. I was informed they will run a diagnostic for $139. After 3 hours of waiting on the diagnostic, I was briefed to replace rear brake caliper costing $1300 for the repair. I refuse to pay for the service, due to my vehicle being under warranty. I then request my vehicle return without any repair. As I drove back home and tested all known issues, everything was reset and are now working fine. If I had agreed to do the service, I would have wasted time and money for unnessary service. Mazda service personnel should have double checked before informing about useless service and unprofessional customer service. It was my first time buying a Mazda. This experience will keep me away from future buying from Jim Ellis Mazda or any Mazda vehicle. More
by Chattuthen
Employees Worked With
Maron Smith
July 21, 2020
Our salesperson, Marion, was excellent. He went above and beyond to ensure the buying process and delivery of the vehicle were as seamless as possible beyond to ensure the buying process and delivery of the vehicle were as seamless as possible More
by eric@bb-const.com
Employees Worked With
July 20, 2020
I have had nothing but fantastic service! They immediately repaired a mistake that was made with no questions asked! Rosa is wonderful to work with! immediately repaired a mistake that was made with no questions asked! Rosa is wonderful to work with! More
by Ashley Nichols
Employees Worked With
Rose Shuck
July 20, 2020
Great experience. I was assisted by Johara, Tos and unfortunately I forgot the name of the person that I signed my paperwork, however they all did a great job. They we I was assisted by Johara, Tos and unfortunately I forgot the name of the person that I signed my paperwork, however they all did a great job. They were professional, knowledgeable, and most important did what they said they would do. More
by andys5
Employees Worked With
Johara, Tos and the person who I signed the documents with were all great.
July 15, 2020
I had recall service done on my car. A member of the team called me to up-sell me on other service. No complaint there, that is to be expected. But when I told him I wasn’t interested, I felt he was being sa called me to up-sell me on other service. No complaint there, that is to be expected. But when I told him I wasn’t interested, I felt he was being sarcastic with me by repeating what I said in a mocking tone. I called back in and spoke with a manager. I felt that this person was also sarcastic, with a faux-sincere “you poor baby” tone. I don’t make these types of complaints lightly - I know customer service is a very tough, often thankless job. But I think this team needs some leadership help when it comes to hearing things that they don’t like to hear from customers. At the end of it I apologized to the staff for complaining but it still hasn’t sat well with me. More
by Chris
Employees Worked With
Rose Shuck
July 15, 2020
Communication is very good. However, the constant phone Communication is very good. However, the constant phone call interruptions are frustrating and made me feel like I wasn't important or a priority. Communication is very good. However, the constant phone call interruptions are frustrating and made me feel like I wasn't important or a priority. Might need more focused Service staff at the counter. More
by mocodiaz
Employees Worked With
Doug Aldridge
