Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Mazda Marietta
Marietta, GA
2,068 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,068 reviews
August 13, 2020
Great service, efficient and friendly. Waiting area clean and Everyone was wearing masks which is important. Eddie was most helpful and courteous. Standard oil change. and Everyone was wearing masks which is important. Eddie was most helpful and courteous. Standard oil change. More
by juliejulie13
Verified CustomerEmployees Worked With
August 12, 2020
The salesman and the dealer were perfect. Did a great job explaining everything to me. They allowed me to take multiple test drives to feel comfortable in my purchase. They made the buying experience as seam explaining everything to me. They allowed me to take multiple test drives to feel comfortable in my purchase. They made the buying experience as seamless as possible. More
by tunde
Employees Worked With
August 12, 2020
They are always fast and efficient. Work was easy to schedule. The job is finished, on time, and the car is clean, with no issues, when I pick it up. schedule. The job is finished, on time, and the car is clean, with no issues, when I pick it up. More
by walterjmay
Employees Worked With
Doug Aldridge
August 12, 2020
Feroze was a pleasure to negotiate with, unlike his superior, Tos, who almost put blame on us, the customer, for a situation that he put himself into. I would definitely purchase a car again at Jim Ell superior, Tos, who almost put blame on us, the customer, for a situation that he put himself into. I would definitely purchase a car again at Jim Ellis Mazda of Marietta. More
by charles.tristate
Employees Worked With
Tos , Feroze Iqbal
August 12, 2020
July 30, 2020, I took in my just bought 2005 Mazda 6 for routine air bag recall service. This is my first Mazda. Because this was a used car, I asked for an extra key to be made. I waited over 2.5 hours for routine air bag recall service. This is my first Mazda. Because this was a used car, I asked for an extra key to be made. I waited over 2.5 hours for the recall repair to be completed to find that the driver’s side seats had two rips that were not there before. I alerted Doug. He alerted Rose Shuck who took pictures and promised to get back to me with a resolution. A week later, Ms. Shuck explained that all the vendor could do was to sew the rips on the present upholstery and this would take at least half a day. I had already spent 3 hours at the dealership for what should have been a routine recall repair. The prospect of spending 4 more hours was not in my schedule. This is not the kind of customer service that I would expect from a Mazda dealership. My suggestions to make up for this inconvenience: 1) Reimburse me for the key that was made or 2) Have the vendor come to my home to fix the problem. Please make this right. Thank you. More
by bdebtfree
Employees Worked With
Rose Shuck
August 12, 2020
Mike was so kind and helpful. I never felt pressured and was treated with respect. Great folks to work with! Honest and so so friendly! was treated with respect. Great folks to work with! Honest and so so friendly! More
by Aeb0892
Employees Worked With
August 11, 2020
Enjoyed the sweet and not sweet snaks since it was lunch time. Rep worked hard to upsell me which i resent. Tried to sell me tire but honest tire person said i did not need. Doubt i will be back. time. Rep worked hard to upsell me which i resent. Tried to sell me tire but honest tire person said i did not need. Doubt i will be back. I am accustomed to more honest straight forward treatment, less manipulation. More
by snewton1028
Employees Worked With
Maron Smith
August 11, 2020
Eddie and Doug and team always do a great job servicing my mazda. I have been coming to you for years. I thank you for all you do. Susan Romsiewicz my mazda. I have been coming to you for years. I thank you for all you do. Susan Romsiewicz More
by SROMAN
Employees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko, Nestor Diya, Rose Shuck, Maron Smith
August 11, 2020
First off, I haven’t been there in many years, seeing now that it’s across the street, the new facility looks awesome. Staff was very nice and friendly. They were kind enough to confirm my own diagnosis of that it’s across the street, the new facility looks awesome. Staff was very nice and friendly. They were kind enough to confirm my own diagnosis of my vehicle. I had an idea of the trailer brake module was going out and YouTube kinda showed the same thing, but i wanted to be sure. Since no work was done, no charges were made. I should be able to repair this myself. But again, sweet facility!!! More
by TOMMYESCOBIA
Employees Worked With
N/A
August 10, 2020
Other dealerships should take lessons from Jim Ellis Mazda! Ivan and Paul went above and beyond to earn my business. Ivan was very knowledgeable and helpful with all the safety features. Overall exper Mazda! Ivan and Paul went above and beyond to earn my business. Ivan was very knowledgeable and helpful with all the safety features. Overall experience exceeded my expectations! More
by darlene.hibben
