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Jim Ellis Mazda Marietta
Marietta, GA
2,068 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,068 reviews
October 26, 2020
Did a great job picking up and dropping off the car. It was clean when returned and the dealership called with any issues they ran in to and let me know what needed to get done and if I wanted to or not wi was clean when returned and the dealership called with any issues they ran in to and let me know what needed to get done and if I wanted to or not without pressure. More
by ZERODIFFERENCE
Verified CustomerEmployees Worked With
Reggie
October 23, 2020
Courteous and helpful. Thank you very much for your polite, courteous attention. I’m sorry you ask for a minimum of twenty five words because not needed polite, courteous attention. I’m sorry you ask for a minimum of twenty five words because not needed More
by aclineburg
Employees Worked With
October 23, 2020
My vehicke was serviced expeditiously.Eddie kept me My vehicke was serviced expeditiously. Eddie kept me inforned of my service process I was provided a printout of recommended services Great snacks My vehicke was serviced expeditiously. Eddie kept me inforned of my service process I was provided a printout of recommended services Great snacks Fantastic COVID-19 precautions Friendly personnel More
by NARCISAH
Employees Worked With
October 23, 2020
The entire experience was relaxed and actually fun. Rhyan really listened to our needs and was extremely knowledgeable about the product. Ask for him. We will be back again. really listened to our needs and was extremely knowledgeable about the product. Ask for him. We will be back again. More
by DPRES5301
Employees Worked With
Other Employees :
Rhyan Johnson, Roosevelt Standifer, Feroze Iqbal, Johara Smith, Jazi Rayyan
October 22, 2020
I've been a customer for many years. I love Mazdas! All my experiences there have been very positive. People in service department are very nice and professional.Always seem to have my best interests in my experiences there have been very positive. People in service department are very nice and professional.Always seem to have my best interests in mind. The work is always exceptional. More
by KATHYBECKMAN
October 22, 2020
Maron was extremely helpful with my CarPlay issue. He listened to my concerns and scheduled my service for the next available. When I arrived he was ready to assist and allowed me to demonstrate my conce listened to my concerns and scheduled my service for the next available. When I arrived he was ready to assist and allowed me to demonstrate my concerns. He explained everything simply and made sure we tested the CarPlay with me before I left. Excellent service and overall experience. Thanks again!!! More
by Fatimah S.
Employees Worked With
Maron Smith
October 22, 2020
Everyone is so nice and welcoming. I had my car done quickly and paid with ease. I will come back to get my car serviced here. quickly and paid with ease. I will come back to get my car serviced here. More
by j1989
October 21, 2020
Had a great experience. Good customer service and support for new employees. Excited to purchase new to us vehicle. Great selection and pricing. Thank you support for new employees. Excited to purchase new to us vehicle. Great selection and pricing. Thank you More
by dlove93
Employees Worked With
Rhyan Johnson
October 19, 2020
Ivan was amazing ! Very knowledgeable, very friendly, very professional, and very helpful! He explained everything and was very patient . He made me fall in love with Mazda CX-5 GT. Excellent job Ivan very professional, and very helpful! He explained everything and was very patient . He made me fall in love with Mazda CX-5 GT. Excellent job Ivan ! Thank you so much ! More
by vikylya
Employees Worked With
October 17, 2020
I must be the anomaly from reading these reviews. I have had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto re had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto repair shop. I had two parts issues that I needed replaced, so I decided to give them one more try. I called two or three weeks ago and scheduled an appointment for 7:30AM on Saturday and ended up leaving my car with them on Friday afternoon. I also spoke with their parts department to confirm that they had the parts. At 11AM on that Saturday, they called me to tell me that they could replace the parts because they were in the warehouse. The entire reason for bringing the car it was the part replacement. The service advisor showed zero empathy and kept saying that I would have to bring the car back another time. He also said that I needed to pay over $300 to clean soot from all these different parts of the engine. My independent repair shop has never said anything about soot issues and the car runs beautifully. When I came to pick up the car, I go not apology or we are sorry that we have inconvenienced you. I was furious, and I admit that I was very rude to the staff. I feel really badly that I lost my cool, but I had had enough. I want to make clear that I'm not anti-dealer. I have taken my Hondas to Ed Voyles for years and have nothing but excellent and fairly priced service. I will never set foot in the dealership again. I am going to drive my car to the dealership in Roswell to get the part work done. More
by smithholmes
