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Jim Ellis Maserati
Atlanta, GA
179 Reviews
Jim Ellis Maserati is a proud member of the Jim Ellis Automotive family, an automotive group consisting of 21 dealerships and 17 brands, serving metro Atlanta drivers since 2012. Jim Ellis Maserati was awarded for their customer service experience, ranking No. 1 in the district in 2022 for customer experience in sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 179 reviews
August 25, 2018
Anniversary gift for my Wife Upon our arrival to the parking lot, my wife was in total shock especially when she learned from Mr. Pigford that “her car” was being pulled around sh Upon our arrival to the parking lot, my wife was in total shock especially when she learned from Mr. Pigford that “her car” was being pulled around shortly. I just smiled as my heart felt Joy to see the happiness in her eyes and body, for her to know she was about to become an owner of a 2018 Maserati. Yes!! I have purchased several vehicles over the years and I’ve had an okay experience with most salesman but never had a salesman to be so courteous to develop a bond, relationship and friendship to ensure our purchasing experience was more than satisfactory. Mr. Arthur Pigford ensured that my wife and I concerns were his highest priority and needs met with finance. His consistent communication, weekly follow up and attention to detail allowed us to drive away in our 2018 Ghibli with no waiting or stress but with ease. We would highly recommend Mr. Arthur Pigford and the Jim Ellis dealership to anyone that would like the ultimate driving experience and customer service. Lastly, thanks to Luke in finance for his promptness with our paperwork and detail explaining all our options to make closing the deal a breeze. We absolutely love our 2018 Maserati Ghibli ! More
by Mr. Quentin V. Dixon, Sr.
Employees Worked With
Arthur Pigford, Luke Marcotte
August 24, 2018
Worst service I have own numerous luxury vehicles and Jim Ellis Maserati has delivered the ABSOLUTE worst service !!! Jim Ellis does not honor warranty agreements I have own numerous luxury vehicles and Jim Ellis Maserati has delivered the ABSOLUTE worst service !!! Jim Ellis does not honor warranty agreements !!! Do not lease or purchase from this dealership !!!!! Every time you go to get vehicle service the dealership have new people so your not able to have a relationship with your service manager. The dealership never have loaners available and they constantly seem under staffed. More
by Sunset42
Employees Worked With
Lance was the service manage at this time !!!
July 31, 2018
alpha Romeo stelvio Arthur Pigford did a very professional sales event and I could not ask for better help or service. I am very happy with my new auto. Arthur Pigford did a very professional sales event and I could not ask for better help or service. I am very happy with my new auto. More
by Alpha Romeo
Employees Worked With
Arthur Pigford, Luke Marcotte
May 16, 2018
Best In Class Customer Service My car buying experience was fantastic! Arthur Pigford’s knowledge and professionalism really put me at ease during the process. Thank you for provid My car buying experience was fantastic! Arthur Pigford’s knowledge and professionalism really put me at ease during the process. Thank you for providing “Outstanding” customer service! More
by Ofatha
Employees Worked With
Arthur Pigford
May 09, 2018
Impeccable! I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reserv I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reservation. Just wanted to look at the new Levante SUV and also the Quattroporte. The staff at Jim Elllis Maserati were extremely accomodating on my behalf. Michael introduced himself to my daughter &. Even though he was busy he took time out to show me the cars I was interested in. Overall, we ended up purchasing a Quattroporte from Michael Cook at Jim Ellis Maserati. Another note: My husband & I have purchased 6 vehicles from Hennessy Jaguar Land Rover over the past 8 years. My husband wanted me to have another Range Rover HSE because its safety. The customer service has extremely gone down hill. It is very sad. So, in the end... It worked out great for me. I have the car that I love and the Customer Service at Jim Ellis Maserati won us over. More
by Danie
April 13, 2018
Great I was really pleased with the service I was in and out customer service was great my experience overall was great I would do business again I was really pleased with the service I was in and out customer service was great my experience overall was great I would do business again More
by Francina
Employees Worked With
Arthur Pigford
March 08, 2018
As good as it gets Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a v Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a very welcoming and friendly environment. Really pleased with the purchase and driving experience. More
by andre970
Employees Worked With
February 20, 2018
Great Car/ Wonderful Experience Jim Ellis dealerships are By far the best experience you will have. I have purchased several vehicles from several of the Jim ellis facilities and ha Jim Ellis dealerships are By far the best experience you will have. I have purchased several vehicles from several of the Jim ellis facilities and have always had a great experience this experience was no different. Arthur was a great help and very detailed in his presentation of my new Alfa Romeo vehicle. Jim Ellis provided a great price and great customer service I would highly recommend them. More
by Bella4135
Employees Worked With
Arthur Pigford
February 05, 2018
Sale was seamless, answered all and every concern fantastic! Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool and attentive to extend coverage to make sure there are no issues going forward. Would highly recommend the team! More
by CJ Favo
December 10, 2017
Great dealership. Looking forward to many miles of driving pleasure with my 2018 Alfa Romeo Giulia. Arthur Pigford, and Luke Marcotte were a pleasure to work with on t Looking forward to many miles of driving pleasure with my 2018 Alfa Romeo Giulia. Arthur Pigford, and Luke Marcotte were a pleasure to work with on the purchase of my 2018 Alfa Romeo Giulia. More
by Happy Giulia Owner, Jeff
Employees Worked With
Arthur Pigford, Luke Marcotte
