Jim Ellis Kia of Kennesaw - Service Center

Regular maintance My overall rating is based on cleanliness, promptness after arriving at the dealership, courteous, professional, respectfulness, service I received on My overall rating is based on cleanliness, promptness after arriving at the dealership, courteous, professional, respectfulness, service I received on my most recent visit. My service professional, Mr. Robbie Brooks, explained what was going to done and answered all questions in a very courteous, friendly, professional manner. I have visited the service center many time over the past 5 years and Mr. Brooks has always been extremely helpful and honest - not just with me - but I have listened to him when he was assisting other customers. He treated them in the same respectful, professional, courteous manners as he did with me. The best testament of Mr. Brooks professionalism is from my wife - she tells me she doesn't mind taking the car for service because of Mr. Brooks. More

Standard everyday service Nothing out of the ordinary. I made an online appointment but the service rep couldn't find it. He asked if I wanted the car run through the wash, but Nothing out of the ordinary. I made an online appointment but the service rep couldn't find it. He asked if I wanted the car run through the wash, but I automatically thought it was an uncharge so I was hesitant. He then said it was a free service. Probably should have led the request of "would you like our free car wash?" My only concern was that my digital service display wasn't reset. No worries though, I reset it myself. Overall it met expectations. More

Fantastic experience! My Kia Optima has a black rubber piece on the front bumper and it came off when I pulled up to closely to a curb. I popped in to Kia Kennesaw & my se My Kia Optima has a black rubber piece on the front bumper and it came off when I pulled up to closely to a curb. I popped in to Kia Kennesaw & my service advisor, Diana, got my car in & fixed within 30 minutes. She was very nice & helpful & also had my car washed for me!! It was exactly like being at a luxury car dealership. There was coffee, tea & snacks available to me and a clean waiting room with tv. Great experience!! More

Diana and Chris were especially helpful. I was able to make a 'next day' appointment. Diana took care of me - met me when I pulled in, and it was my second time with her as my service person I was able to make a 'next day' appointment. Diana took care of me - met me when I pulled in, and it was my second time with her as my service person. Everything was done to my satisfaction and they even dropped me at TJ Maxx to shop while they worked on my car. Awesome people! More

Very helpful and courteous The girl who helped us out applied a discount to our service, very pleased. In and out in 1 hour and 30 mins. Fast and easy. The girl who helped us out applied a discount to our service, very pleased. In and out in 1 hour and 30 mins. Fast and easy. More

Fast service! Fue un servicio excelente y a buen precio. Siempre dan consejos del mantenimiento necesario del vehículo y de futuros arreglos convenientes para mante Fue un servicio excelente y a buen precio. Siempre dan consejos del mantenimiento necesario del vehículo y de futuros arreglos convenientes para mantenerlo al día. More

Fast and efficient Woke up to a dead car battery. Called service department and I left with a new battery installed before noon. Start to finish 1 hr and 15 minutes. Woke up to a dead car battery. Called service department and I left with a new battery installed before noon. Start to finish 1 hr and 15 minutes. More

Great Diana has been my service writer for a couple of years. She is friendly, efficient, and competent. She is the reason I’m staying with this dealership Diana has been my service writer for a couple of years. She is friendly, efficient, and competent. She is the reason I’m staying with this dealership even after a change of ownership. More

Amazing Customer Service! From the moment you walk in, you are greeted, served with pleasure. The guys and girls at this Jim Ellis are very genuine. They worked with our compli From the moment you walk in, you are greeted, served with pleasure. The guys and girls at this Jim Ellis are very genuine. They worked with our complicated situation and gave us an amazing result and free car wash! More

CHECK ENGINE LIGHT Brought the car in, Lavar took the car back, mechanic and him came out and told it would take about an hour, some kind of valve in the lower manifold Brought the car in, Lavar took the car back, mechanic and him came out and told it would take about an hour, some kind of valve in the lower manifold was bad, it took an hour and the job was finished! More