Jim Ellis Kia of Kennesaw - Service Center

I have an elderly mother whom still drives but doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before anything was done. They disregarded this note. We already had a problem with them last month because they sold her something she did not need during a routine oil change and that is where I added to be contacted if anything was done with her vehicle. She had a flat tire so she took the vehicle to the dealership. She was told at with only 20k miles on a 2011 model vehicle the flat tire was "worn out" beyond repair . At that point the service writer LISA told her she needed 1 new tire, she did not inform her of the other tires needing replacement, that would be a safety issue in my book! Instead LISA just sold her the one tire. The service manager MATT was notified of the safety issue with the other tires and said that LISA did her job and sold her the one flat tire. MATT goes on to say that there was nothing he could do about the other "worn out" tires, which shocked me. Matt became rude over the phone because I was wanting some "REAL" customer service assistance. I am my mothers only advocate. Kia Cobb County wont be her advocate. They just wanted the sale. So, I took the vehicle to Marietta Kia where they treated us correctly, Just let this be known that whenever you have an elderly woman or any woman getting service repairs, then it would be in everyone's best interest to have someone with them as to not be taken advantaged of. Granted, there are many women who know how to handle themselves and have a lot of knowledge about vehicles, but I believe they are the highest population that are taken advantage of by fraudulent and dishonest practices. More

came in for service, ended up buying a new car!! service is great, sales people are awesome. If you are looking for new or used, try Richard, he will hook you up, and work with you!! is great, sales people are awesome. If you are looking for new or used, try Richard, he will hook you up, and work with you!! More

Lisa is phenomenal!! She is consistently friendly, helpful and informative! I go back to this dealership for many reasons but she's at the top of the list!! Thank you, Lisa! helpful and informative! I go back to this dealership for many reasons but she's at the top of the list!! Thank you, Lisa! More

July 2012, I purchased a 2013 Sorento. the salesman was good, the price was good. However I felt as though i was sold a brand new lemon. from the day I purchased it I complained about a serious rough idle. good, the price was good. However I felt as though i was sold a brand new lemon. from the day I purchased it I complained about a serious rough idle. It took a total of three visits and reporting my experince to Kia headquarters to correct the issue. Chris Caracalas, Svc. Mgr doesn't return calls and doesn't follow up like headquarters recommends. I was informed that one reason he didn't return my calls is because he ordered the wrong part which delayed the repair. Long story, short it was finally recommended the the alternater and tensioner be replaced on the brand new vehicle in order for it to drive smoothely. I reported that i was not getting good gas milelage, soon afterwards i receieved an e-mail indicating that the Kia Co incorrectly reported to customers the MPG you should expect. Now that I look back at it; the manuafacturer, dealer and salesman(David Horne) who no longer works for the company all knew that the vehicles were a peice of crap. I would not recommend the vehicle or the delaer to anyone I care about. The only good experience was working with Lisa King who is vey compassionate and understands the frustartion of the customers and she strives hard to make Kia's wrong, right. My three visits were three to four hours each spent at a dealer on my only day off. This is way too much for anyone to have to endure. More

Lisa King provides awesome customer service, has a awesome personality, very caring, and always keeps me updated when my car is being serviced. Lisa King is the reason why my Kia is always serviced at awesome personality, very caring, and always keeps me updated when my car is being serviced. Lisa King is the reason why my Kia is always serviced at Cobb County Kia. If you have your car service, please ask for Lisa King, she is the best, Cobb County Kia should be very proud of what a great person they have. Being a woman Lisa King makes my service experience always a very pleasant one, and goes the extra mile to make sure I totally understand my vehicle. Thank You Lisa King. Loyal Cobb County Kia Customer, Karen Mahler More

Each employee we dealt with was polite, compassionate, and service-oriented. We broke down on I-75 in 100+ heat on a Sunday afternoon. Kia Roadside Assistance dispatched one unit who said an hr later we w and service-oriented. We broke down on I-75 in 100+ heat on a Sunday afternoon. Kia Roadside Assistance dispatched one unit who said an hr later we were too far away. A second tow truck was sent with a quote of 1 hr to reach us. My children were melting, and I feared they were going to get too hot (heat stroke or exhaustion). In desperation, I called the Kia Dealership after seeing their billboard. The manager sent a salesman for us due to the heat. They brought cold water bottles, drove us back to the dealership, and LOANED us a van to take our children to camp. We were passing thru from NC to Rome, GA. So, the motivation was not a sale. They fixed our 2006 Kia. It was a fairly simple thing that disabled the ESC, so everything in the van shut down in the middle of I-75. We thank God for them, and will tell anyone who is interested in a KIA to use Cobb County. More

Lisa in the service department was extremely friendly and helpful. She knew the answers to all my questions. When I brought my vehicle in to be serviced they helped me with filing the claim with my warrant helpful. She knew the answers to all my questions. When I brought my vehicle in to be serviced they helped me with filing the claim with my warranty company and get into a rental. More

Use caution when buying a vehicle from them. When I went to buy my Soul from them I told them what I could afford and the manager over my sales lady came to me shook my hand and told me I had the car, but w to buy my Soul from them I told them what I could afford and the manager over my sales lady came to me shook my hand and told me I had the car, but when I went into the finance office the figure was significantly higher than I asked for and we had to negotiate all over again. They did give me a better interest rate later and gave me a good price on the car. More

My experience with them was far better than any other dealership that i have dealt with previously. Friendly and informative makes a difference with me. dealership that i have dealt with previously. Friendly and informative makes a difference with me. More

I gave the highest rating because the people at this KIA dealership were friendly and helpful. The Customer Service was excellent, because I did not wait long at all before someone came over to me to see wh dealership were friendly and helpful. The Customer Service was excellent, because I did not wait long at all before someone came over to me to see what I needed. I was also driven to and from my house by a nice gentlemen, so I did not have to sit in the waiting room for 4.5 hours. My car seems to be working better after the 30,000 Service Package, so the quality of work was great. The price was also great for 4.5 hours of work on the car. My overall experience was a great one! Thank you! R. Bye More