Jim Ellis Kia of Kennesaw - Service Center

AVOID this scam of a dealership/service AVOID this dealership at all costs, especially the service department. Its nerve racking enough to bring your Sorento in every 4-6 months for recalls AVOID this dealership at all costs, especially the service department. Its nerve racking enough to bring your Sorento in every 4-6 months for recalls and then they fail to fully check their own repairs and now you spend another day dealing with them due to their incompetence. In addition to that head ache an entire series of A/C buttons(including the Hazard toggle) are now completely defective & they refuse to take responsibility. AVOID AVOID AVOID More

Great customer service experience Lavar was my sales rep, very professional, straight foward,positive, made my buying experience well worth the visit. Even when I was doubtful Lavar re Lavar was my sales rep, very professional, straight foward,positive, made my buying experience well worth the visit. Even when I was doubtful Lavar remained so optimistic. Thanks Sherri Smith. More

Double Sportage Took my 2013 Optima in for service and came home with 2 KIA Sportages. My mom and I traded our cars in at the same time. I was a little hesitant fro Took my 2013 Optima in for service and came home with 2 KIA Sportages. My mom and I traded our cars in at the same time. I was a little hesitant from my past experience with financing at that dealership, but was extremely pleased with the service I received during this visit with Lavar Frederick and the Finance team. The Service Dept is always friendly and helpful as well. Thank you! More

A service department that goes above and beyond I cannot say enough great things about this service department. They went above and beyond to fix a warranty issue that another dealership said they I cannot say enough great things about this service department. They went above and beyond to fix a warranty issue that another dealership said they did on my Optima, but did not. Josh the mechanic was very helpful in finding the issue for me and helping me with my bluetooth. I would highly recommend their service department, they are very knowledgeable and honest. More

Maintenance Experience Awful I would not recommend the service center at this point. My husband had to wait more than an hour for anyone to approach him when he brought the ca I would not recommend the service center at this point. My husband had to wait more than an hour for anyone to approach him when he brought the car in for a scheduled in advance appointment. Not only that, but they seemed to not know what we wanted done to the car, even though it had been outlined when the appointment was scheduled. I had a free oil chance available, but there is a still an amount charged for it. Not the full amount, but free is supposed to be free. They also gave him no indication of how long it would take and so he and our toddler were in limbo for 5 hours total. They replaced a crushed washer for free during the oil change... hardly a consolation for his experience. The more I think about it, the more frustrated I get. I will say that the work seems to have been done properly - so at least there's that. More

EXCELLENT CUSTOMER SERVICE Andre Young put a smile on my face and let my family know that Cobb county Kia has the best customer service and the general Mgr and his sales team tr Andre Young put a smile on my face and let my family know that Cobb county Kia has the best customer service and the general Mgr and his sales team treat customers like there family and I will continue to refer my family and friends to Cobb county kua, sending a special thanks to there amazing General Mgr Andre Young More

Horrible Service Advisor Had a appointment today at CCK and my service advisor was Randy Morse As I was telling Randy Morse my problems he was telling me I was mistaken in th Had a appointment today at CCK and my service advisor was Randy Morse As I was telling Randy Morse my problems he was telling me I was mistaken in the years my car was serviced. He just seemed to get more upset with every question. Which I thought my questions were reasonable. Randy said he couldn't talk and type at the same time. Randy said if I asked another question he would refuse my service. I told him if you are not able to deal with the public you shouldn't be in a customer related field. He threw his hands up and said thats it and told me to leave. I asked to speak to Joe Carter the service manager and I was told he was in a meeting along with every other manager. I left then went to Metro Kia in Cartersville, very friendly and ended up saving $400 from what CCK had quoted me. Our family has been doing business with CCK since 2007 and their new personal does not do them justice. No manager ever called me back from CCK and I just found out why. Randy Morse my service advisor at CCW has a family member Chad Morse over the service department of three car dealerships including CCK. Please save time and money go see the nice people at Metro Kia. in Cartersville. Night and day difference. Thanks, Miles More

Not a satisfied customer I had my car towed to Cobb County Kia, on the 26th of June to be serviced. I was told by a gentleman named Clay that it would cost me around $120 to h I had my car towed to Cobb County Kia, on the 26th of June to be serviced. I was told by a gentleman named Clay that it would cost me around $120 to have my car looked at, and if I had my car fixed there that money will be deducted from the total. When I went to pick my car up after repairs I was told that amount was not deducted from the total, his exact words to me was that that cost just goes away. There is a distinct difference between having an amount being taken away from the total cost of a repair and having that cost just going away. My other issue is, that I took my car back Monday because my air conditioner wasn't working, I was told that I had to pay $120.00 for diagnostic test. I told the associate my air conditioning working fine when I bought my car in on Friday. He told me the technician had to get paid to service my car. He then told me where they put in the starter and were the air conditioner was not even close to each other, as if the technician could not have cause the problem with my air conditioner not working. My customer # 46126 More

Thank you Kia Motors and Cobb County Kia for EXCEPTIONAL customer service. My car was in service numerous times and many months without a resolution to the issue. Without hesitation, Kia (Jeff Stroup) stepp customer service. My car was in service numerous times and many months without a resolution to the issue. Without hesitation, Kia (Jeff Stroup) stepped in and did the right thing by replacing it with a new car. Way to go Kia!! If you are buying a Kia, see Elvis Pressley the General Manager at Cobb County Kia and if you are getting service see Ryan Hill. Both amazing to work with!! More