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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,158 Reviews

4,158 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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July 17, 2018

Great experience Very easy to get in for my service, great service and people! Comfortable waiting room with outlets to plug in my dead phone. Diane got the initial se More

by GIRLINV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell
Jul 19, 2018 -

Jim Ellis Kia of Kennesaw responded

We want all of your visits to be as simple and convenient for you as possible! Thanks for your wonderful review and we hope to be of service to you again down the road!

July 17, 2018

Review I came in expecting not to pay much but to get value and quality for my money as well. They exceeded what I expected and honored my warranty for my ve More

by ANTWANELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar Frederick, Alex Williams, Rachel Vera, Robbie Brooks, Leanne Knight
Jul 19, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

July 16, 2018

Courteous Diana Bell provided excellent customer service, and I appreciate knowing that your company offers shuttle service instead of waiting. Great perk! Tha More

by GOMOE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 19, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

July 16, 2018

Great Oil change in and out no problems and they washed the car and they were very friendly the service dealership was clean and everyone seemed to be happ More

by SPECIALSERVICES2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Vera, Robbie Brooks
Jul 19, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, thank you for your kind words and this wonderful review! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope you have a great day!

July 16, 2018

Always Pleasant Great service! Always pleasant and easy to deal with. Rachel is so sweet. They always try and go above and beyond to accommodate owners! Thanks! More

by CKZBEARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Vera
Jul 19, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!

July 14, 2018

Summary of service I was told on the phone i had one recall. Get there and there are 3. I also wanted an oil change I had a coupon from when I purchased the car was told More

by YMART5002
Recommend Dealer
No
Employees Worked With
n/a
Jul 26, 2018 -

Jim Ellis Kia of Kennesaw responded

Hi There, We sincerely apologize for your experience with our service department. We'd be more than happy to check out your coupon and see what it entails and then work something out for you. Sorry, you were given that information when you arrived. Unfortunately, we have no control over recalls, but we do want to make sure you're safe and inform you of those when you arrive and fix them so that you are safe in your vehicle. Thank you for bringing that to our attention and please give me a call so that we can discuss your coupon. Thanks, Betsy Whitehead 7703704875

July 14, 2018

Excellent Service from Diana!!!! As always, it is a pleasure to deal with Diana. We contacted her to schedule an appointment and were offered a time that was convenient for us. We kn More

by SJJCHASTAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. Please let us know if there is ever anything else we can do for you! Safe travels!

July 14, 2018

Diana was outstanding...10 stars!! Outstanding...Diana went above and beyond!! She secured me an immediate service time and met me upon arrival. All actions were accomplished in a pro More

by CGEAGLE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 14, 2018

Just right! I'm so glad Jim Ellis took over Cobb County KIA. The attention to me and attention to car details are top notch. Diana went out of her way to make sur More

by MIKE@MIKEWITTENSTEIN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason , Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

July 13, 2018

Service The service is always amazing, everytime I go they make sure I get exactly what I need. All the employes are very attentive and kind. More

by SKARLE2090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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