Jim Ellis Kia of Kennesaw - Service Center

Dianna was and always is outstanding. Takes very good care of me. Only thing is how long is takes to get an oil change always 2 hours. But other than That w was and always is outstanding. Takes very good care of me. Only thing is how long is takes to get an oil change always 2 hours. But other than That wonderful customer service from everyone. (: More

Oil change Came in a few minutes late for scheduled oil change. Was greeted almost right away (person was speaking with another customer), and then helped. Whi Came in a few minutes late for scheduled oil change. Was greeted almost right away (person was speaking with another customer), and then helped. While the oil change took over two hours, they were busy (and I was a bit late for my appt). More

Had an oil change. Diana Bell is wonderful. All the work I have done here has been great and hey wash my van for me. They have my records so I know what needs to be d Diana Bell is wonderful. All the work I have done here has been great and hey wash my van for me. They have my records so I know what needs to be done each time I come in. More

The service was very good and the car was done on time My car was diagnosed and the options were given to me by the service manager. Once we decided on our plan of action, the car was completed and has run My car was diagnosed and the options were given to me by the service manager. Once we decided on our plan of action, the car was completed and has run well since. More

Service advisors and technicians are trustworthy. I was very satisfied with the service, prompt, and appreciated the car wash. I personally prefer hand wash vs machine wash. I didn't ask which method I was very satisfied with the service, prompt, and appreciated the car wash. I personally prefer hand wash vs machine wash. I didn't ask which method was used, but it is appreciated nevertheless. No issues. More

30,000 Miles Service From the start to finish everything was perfect. Rachel was very courteous. I had one concern and the technician came to see me to explain. Overall From the start to finish everything was perfect. Rachel was very courteous. I had one concern and the technician came to see me to explain. Overall very please More

A/C not cooling Overall service appointment went well and timely. Even though they did not have the part that was needed in stock. I need to return later in the week Overall service appointment went well and timely. Even though they did not have the part that was needed in stock. I need to return later in the week when the hose comes in. More

My first oil change. They had great customer service and a bonus complimentary car wash, much needed. It was my first oil change on my new vehicle and a couple other issu They had great customer service and a bonus complimentary car wash, much needed. It was my first oil change on my new vehicle and a couple other issues I wanted addressed. It did take a little longer than I expected, but I did schedule an appointment on a Saturday. More

First Vehicle service was a stellar experience The entire service department including the Young Lady who was my service representative could not have been more professional and pleasant. Please k The entire service department including the Young Lady who was my service representative could not have been more professional and pleasant. Please keep up the great work More

Mirror replaced The Service Staff took very good care of my vehicle & was extremely sensitive to my time. Found an alternative solution to my repair to minimize my ou The Service Staff took very good care of my vehicle & was extremely sensitive to my time. Found an alternative solution to my repair to minimize my out of pocket expenses. More