Jim Ellis Kia of Kennesaw - Service Center

Diana Bell is excellent I’m happy and certified with service from JIm ELLis KIA.. Specially Diana Bell.. She alway give perfect and excellent service.. Thank you for BEST S I’m happy and certified with service from JIm ELLis KIA.. Specially Diana Bell.. She alway give perfect and excellent service.. Thank you for BEST SERVICE More

Was very pleased! I am third time customer at this location, and it has been a while since I have had a pleasant experience, and it was that! My service associate today I am third time customer at this location, and it has been a while since I have had a pleasant experience, and it was that! My service associate today was Lavar Frederick, he was very tuned in with how to provide excellent customer service, the comfort of my visit, and having my vehicle service complete in the time he promised, I was very delighted to experience how Lavar went the extra mile, can't thank him enough! Thank you! More

Lavar was great! Uber helpful and Uber friendly, too bad everyone can’t be as efficient and kind as Lavar. Great guy. Hopefully he helps me out the next time I visit K Uber helpful and Uber friendly, too bad everyone can’t be as efficient and kind as Lavar. Great guy. Hopefully he helps me out the next time I visit Kia. More

Very pleasant customer service department Rachel was very accommodating. Service was quick and the waiting room stocked with coffee, water and snacks. Very pleasant experience. Jimmy Hendrix & Rachel was very accommodating. Service was quick and the waiting room stocked with coffee, water and snacks. Very pleasant experience. Jimmy Hendrix & Rachel are wonderful assets. More

Kia is always awesome I have been dealing with Robbie for the last 2 to 3 years. He is always without fault, very easy to deal with and extremely helpful. Whether it’s just I have been dealing with Robbie for the last 2 to 3 years. He is always without fault, very easy to deal with and extremely helpful. Whether it’s just basic service or something wrong with my car he always goes the extra mile to make sure that everything is done perfect! I love my More

Oil change My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicl My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicle except when I asked which was at 2.5hours. I had to wake my sleeping toddler (she slept on me) to figure out what is taking my service so long and my service advisor was no where to be found. In total, I was very disappointed at my experience especially since I have a toddler with me. I wish they would have updated me when it was taking longer than expected so that I could Uber back home to let my toddler sleep in peace. A Kia rep called me afterwards and tried to resolve the issue by stating that my future experiences will be dealt by the manager and they would give me a great deal on the Kia Sedona. However, I still haven't decided if their resolution is enough to compensate my embarrassment (my toddler was crying and screaming because she couldn't sleep well) and frustration with my service. More

Brake and rotor replacement I truly appreciate their customer service and willingness to help solve my issue. I will be getting all of my services at this location! Great job I truly appreciate their customer service and willingness to help solve my issue. I will be getting all of my services at this location! Great job Lavar! More

Professional, quick and efficient Always a pleasurable experience when visiting. Service is awesome and so is Diana Bell. She made sure my vehicle was serviced in a timely manner, clea Always a pleasurable experience when visiting. Service is awesome and so is Diana Bell. She made sure my vehicle was serviced in a timely manner, cleaned, and she even walked me out to my vehicle to ensure everything was taken care of before I left. Thanks you! More

Oil change service vehicle They were great. I got back in my car in less than a hour. That's why enjoy and give them a 10 on all scales They were great. I got back in my car in less than a hour. That's why enjoy and give them a 10 on all scales More

Best Kia Experience I’ve Had Everyone was very attentive and thorough in explaining. Very friendly service experience. Offered shuttle service since we were going to be there long Everyone was very attentive and thorough in explaining. Very friendly service experience. Offered shuttle service since we were going to be there longer than expected due to needing additional services. More