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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,038 Reviews

4,038 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 08, 2018

25,000 miles service. I had my oil changed, tires rotated and front end alignment and I was very pleased with my service. I was in at 8;35 and out by 10:15 and they washewd More

by AJACKKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wind, Leanne Knight
Aug 10, 2018 -

Jim Ellis Kia of Kennesaw responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. Feel free to reach out to us if you need anything. Have a wonderful day!

August 07, 2018

New service Manager won't honor coupons They won't honor oil change coupons I obtained just months ago when it was Cobb County Kia. I won't come back to this dealership. More

by CLINTFOXWORTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Aug 07, 2018 -

Jim Ellis Kia of Kennesaw responded

Hi Clint, We apologize for the miscommunication. We do accept those. I have just made sure that everyone in our service department is aware. We'd be happy to reschedule your appointment right away to get your oil changed. I'd be happy to assist with that or feel free to give our service department a call. Again, sorry for the miscommunication. Betsy Whitehead 7703704875

August 07, 2018

Robert was great Great place nice people show room was nice and clean i enjoyed a cup of coffee it was nice to see you offered snacks,they were not as healthy,as you h More

by MURRAY96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
Aug 09, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello there, thank you; we appreciate all of your feedback! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 07, 2018

1st Car Service Lavar was great! He explained everything, was very courteous and energetic! The waiting are was clean and inviting. Everyone smiled and spoke as th More

by Megaen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Aug 09, 2018 -

Jim Ellis Kia of Kennesaw responded

It is our commitment to provide our customers with clean and comfortable facilities as well as professional and attentive service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2018

Recall Lavar did a great job service was good, prompt and thorough. The facility was very clean and the furniture was up to date. I will definitely recommend More

by HART.ANTHONYSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Aug 10, 2018 -

Jim Ellis Kia of Kennesaw responded

It is our commitment to provide our customers with clean and comfortable facilities as well as professional and attentive service! Thanks again for the recommendation, and have an amazing day!

August 06, 2018

No stress. I stopped in with no appointment after taking my grandchildren to two different schools. That morning and the afternoon before I needed to have my car More

by RUTHJOHNSONC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
Aug 08, 2018 -

Jim Ellis Kia of Kennesaw responded

Ruth, we are glad Robert and our service team were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2018

Oil change Lavar is always Stays on top of it and keeps you updated. He is very professional and kind. Person. He is a very hard worker More

by TEAMNIZZARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Aug 08, 2018 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your response to Lavar's outstanding customer service!  At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 06, 2018

Tire indicator light and oil change Lavar was awesome and professional as always when we took my Kia Sorento in due to the tire pressure light was on. Fortunately there wasn't a nail in More

by JHALFON11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Vera was quick to get my vehicle checked in and all the paperwork in order., Lavar Frederick, Rachel Vera
Aug 08, 2018 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to let us know how Lavar did! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2018

Oil change I went in for a oil change but ended up getting more things done. They were honest and not pushy like some place for me to get the other stuff done. More

by JOEALVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason , Lavar Frederick, Rachel Vera, Leanne Knight
Aug 08, 2018 -

Jim Ellis Kia of Kennesaw responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you're ever in need of more help, please let us know!

August 06, 2018

Robbie is awesome! Great service and people! Robbie is awesome and service is great too! Everyone is always friendly and willing to help! Techs are also great at explaining what is going on. More

by BRITTNEYMCCULLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
Aug 08, 2018 -

Jim Ellis Kia of Kennesaw responded

Brittney, thank you for your kind review; we are happy to pass along your comments to Robbie and the team here at Jim Ellis Kia of Kennesaw! Please let us know if there is ever anything else we can do for you! Safe travels!

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