Jim Ellis Kia of Kennesaw - Service Center

GREAT service The service is great. The people are nice and friendly. Explained everything and did not pressure me to do service that was not needed on my car. The service is great. The people are nice and friendly. Explained everything and did not pressure me to do service that was not needed on my car. More

Friendly and efficient Leanne gave excellent customer service. She was able to answer my questions and advised accordingly. I was in out quicker than expected. Most everyone Leanne gave excellent customer service. She was able to answer my questions and advised accordingly. I was in out quicker than expected. Most everyone I've fealt with at this dealership has been very friendly and helpful More

8/18/2018 Visit Good service however problem unresolved with bk up camera. Still blurred lines at bottom which is why i brought it in. Please call Mandison Wilder Good service however problem unresolved with bk up camera. Still blurred lines at bottom which is why i brought it in. Please call Mandison Wilder More

Service Advisor Diana Bell, is a great Service Advisor. She has been help me all the time I come by at the dealership she always try to help out whatever I need and i Diana Bell, is a great Service Advisor. She has been help me all the time I come by at the dealership she always try to help out whatever I need and if have any concerns about my car she’s always there to give me a good invoice and what I have to do next. Thank you Diana for all your help. More

Outstanding Service I called the dealership, since I had recently moved to the area. I was greeted very politely by Diana over the phone and she gave me instructions on I called the dealership, since I had recently moved to the area. I was greeted very politely by Diana over the phone and she gave me instructions on how to get there. She even waited for me at the entrance. I was able to make an appointment the same Saturday I called. The service to my car was quick and I was out and done within the hour. Thanks to Diana for her excellent service. That is what I call outstanding service! I highly recommend people to visit Jim Ellis Kia of Kennesaw. More

Pleasure Now a days it is a breath of fresh air to go to a buisiness that treats the customer as if they were important. I was made to feel like I was the only Now a days it is a breath of fresh air to go to a buisiness that treats the customer as if they were important. I was made to feel like I was the only customer they had to worry about and it made me feel wonderful. There is a Kia dealer 15 minutes away from me that I have been taking my Kia to until now!!!!! Thanks Jason for making me feel welcome More

Great experience! Thanks Robbie Brooks for a great experience! I came in to a friendly staff...my daughter had a blast in their kids room and was out quick and they did Thanks Robbie Brooks for a great experience! I came in to a friendly staff...my daughter had a blast in their kids room and was out quick and they did a recall I didn’t even know I had! Great looking out! More

Great job!!!! Awesome job as always big props for Lavar he is the best!! Thanks so much and see you next time. You guys are the best. Awesome job as always big props for Lavar he is the best!! Thanks so much and see you next time. You guys are the best. More

Oil Change The people here are all very nice, only complaint is it takes 3-4 hours for a simple oil change. That's good bit of time on a Saturday when it's your The people here are all very nice, only complaint is it takes 3-4 hours for a simple oil change. That's good bit of time on a Saturday when it's your only day off. More

Review After Service Done on 8/18/2018 I was approached by Robbie in the waiting room and he stated that the Cabin Air Filter is dirty and it needs to be replaced. I told him that it shoul I was approached by Robbie in the waiting room and he stated that the Cabin Air Filter is dirty and it needs to be replaced. I told him that it should not be dirty as I just replaced it last month (July 2, 2018 to be exact). I guess they should check it first before making an assumption. Also, when I opened the hood, there was a string of foam pulling toward the engine fan. I had to shut the engine off to pull out the foam as it about to get caught in the engine fan. I am not sure what was the significance of that foam, but look likes it came loose from somewhere. Other than that, my Sorento runs fine at this time. More