Jim Ellis Kia of Kennesaw - Service Center

Superstar Lavar Lavar was beyond helpful and always kept me updated on the process of my car. He apologized even when he didnt need to, if he felt me or any other cu Lavar was beyond helpful and always kept me updated on the process of my car. He apologized even when he didnt need to, if he felt me or any other customer was waiting too long. He made sure do his best to attend to each of us equally. More

Very good experience Everyone was very attentive and helpful to make sure I was taken care of and quickly. Car was ready early. They washed and vacuumed my car and had it Everyone was very attentive and helpful to make sure I was taken care of and quickly. Car was ready early. They washed and vacuumed my car and had it sitting up front. More

Maintenance Visit Everything in the service department was excellent from the greeting to the departure of having my oil changed and tires rotated. Service advisor D Everything in the service department was excellent from the greeting to the departure of having my oil changed and tires rotated. Service advisor Diana Bell went above and beyond her call of duty for my visit. More

WONDERFUL SERVICE EXPERIENCE My Sorrento had a recall for ECU Logic Upgrade, Appointment was easily scheduled to accommodate my convenience. Diana Bell was courteous, friendly a My Sorrento had a recall for ECU Logic Upgrade, Appointment was easily scheduled to accommodate my convenience. Diana Bell was courteous, friendly and exceeded my expectations. More

AWESOME JOB, Y'ALL Team was helpful, prompt, and courteous. Doors held open for me, courtesy shuttle provided, and complimentary snacks and drinks were made available. T Team was helpful, prompt, and courteous. Doors held open for me, courtesy shuttle provided, and complimentary snacks and drinks were made available. The team was knowledgeable and polite. 5/5. Would break something on Kia again ; ) More

Don’t trust this dealership. Went in for break issue. They charged me for an unnecessary service. Tried to charge between $694-$2500 for more services because they didn’t know wha Went in for break issue. They charged me for an unnecessary service. Tried to charge between $694-$2500 for more services because they didn’t know what was wrong. No one offered to call Kia or try to see if there was a manufacturer defect. I called Kia to get a goodwill ticket on my own. The very next day after car was repaired, the battery was dead. I’m not sure they didn’t tamper with the battery to get more money from me. Did not feel like my time or money was valuable to them. I will not return. More

Shocking Shocked to hear what repairs were needed and the cost for repairs on a vehicle that has slightly over 90,000 miles. Very upsetting!! One repair was co Shocked to hear what repairs were needed and the cost for repairs on a vehicle that has slightly over 90,000 miles. Very upsetting!! One repair was covered by my extended warranty. The other repairs were not, so I was unable to have the repairs done. I feel Kia should take care of the repairs since it is a safety issue with the airbag. More

Great service I am always greeted warmly. My vehicle's service is seen to right away. The service department is efficient, friendly and helpful. I try to work with I am always greeted warmly. My vehicle's service is seen to right away. The service department is efficient, friendly and helpful. I try to work with the same service rep, they get to know me and my vehicle. I have requested Robert Brooks and he always takes care of any maintenance or concern. More

Best Service Ever Two visits to this location, two outstanding experiences. Supremely professional. I had a temporary tag from Alabama, and the tag was paper. I already Two visits to this location, two outstanding experiences. Supremely professional. I had a temporary tag from Alabama, and the tag was paper. I already lost one shredded by the rain. So I couldn't get a free car wash at the dealer? Not true. My service rep, Lavar, removed the tag, got the car washed, and personally put the tag back on the vehicle. I am thrilled. He's the best! More

Great KIA dealership. I purchased my KIA from this dealership, have used their service dept. since then and have always been happy. I will be happy to refer Jim Ellis Kia I purchased my KIA from this dealership, have used their service dept. since then and have always been happy. I will be happy to refer Jim Ellis Kia to others. Thank you More