Jim Ellis Kia of Kennesaw - Service Center

Lavar went above and beyond to help me. Lee Anne who I had made my appointment with was busy outside, when I walked it. Lavar cane up to me and told me t went above and beyond to help me. Lee Anne who I had made my appointment with was busy outside, when I walked it. Lavar cane up to me and told me that LeeAnne will be in an a minute, but he will start the order for me, under Lee Anne name, when I got back to pick up my car, The person who had my keys walked the customer b4 me out to their car, so Lavar said that I didn’t have to wait for him, since my car had no cost to me, software update. He got me my car and walked me to my car. What a great employee you have you really care about the customer and a great team player to help of coworker, instead of having me wait. Very impressed with Lavar. More

Diane , my service advisor, is the best. she makes you feel like family and gives you the personal service that one hopes for. She is the primary reason , my service advisor, is the best. she makes you feel like family and gives you the personal service that one hopes for. She is the primary reason I keep coming to this location for my basic service needs. More

Great This was one of the best experiences I have had getting my car serviced at kia Diana Bell was great and she kept me laughing. This was one of the best experiences I have had getting my car serviced at kia Diana Bell was great and she kept me laughing. More

Great service!00996 They are helpful and geuine in their delivery of great service. They work as a team to meet the customers' needs. I would recommend this dealership They are helpful and geuine in their delivery of great service. They work as a team to meet the customers' needs. I would recommend this dealership to associates. More

Repair of AC malfunction and routine maintenance Everyone was very helpful and polite. They were excellent in keeping me updated on the service while it was happening and the shuttle service was very Everyone was very helpful and polite. They were excellent in keeping me updated on the service while it was happening and the shuttle service was very convenient, and the drivers very pleasant, as well. They made an effort to get things done fast, knowing I was waiting. More

Excellent We had a wonderful experience at Kia! Our service advisor was wonderful, and helpful and would highly recommend him in the future.. We would definitel We had a wonderful experience at Kia! Our service advisor was wonderful, and helpful and would highly recommend him in the future.. We would definitely buy another kia in the future. We were even put in a rental car while my car was fixed. this was a life saver for my family it was such a wonderful experience from start to finish. More

Excellent My visit was great and they completed a recall, which was a surprise to me. So I was there for several hours. He kept me posted. My visit was great and they completed a recall, which was a surprise to me. So I was there for several hours. He kept me posted. More

Great First Experience The friendliness of everyone at this location especially Lavar was a great first experience that will allow me to come back, and possibly purchase my The friendliness of everyone at this location especially Lavar was a great first experience that will allow me to come back, and possibly purchase my next Kia from them! More

Long wait but friendly service I had my car brought in because it had a bad battery (didn't know that at the time). I was able to come in without an appointment and they did their b I had my car brought in because it had a bad battery (didn't know that at the time). I was able to come in without an appointment and they did their best to take care of me. I was there for several hours, but they did get me a loaner car so I could run errands that were needed. Lavar was truly impressive from the moment I walked in. I got a friendly greeting, felt like he was really taking care of me. I also saw him do the same with many others that came in. He was a shining star! More

Disappointing Service Yes, the department was able to fix the problem. However, it was very disappointing on their interpretation of the 10year/100,000mile POWERTRAIN warr Yes, the department was able to fix the problem. However, it was very disappointing on their interpretation of the 10year/100,000mile POWERTRAIN warranty. My Optima Hybrid suddenly stopped working and the culprit was a safety disconnect fuse in the POWERTRAIN, yet it is not covered under the 10yr/100000mile POWERTRAIN warranty. And to add insult to this $400 repair, they just wanted to argue with me about the fact that it was not covered. Definitely shed light on their attitudes to service. I will not be bringing either of my two KIAs back to this service department and quite frankly, I will probably never buy another KIA due to how upset they made me over this $400 repair. Way to look out for customer loyalty. More