Jim Ellis Kia of Kennesaw - Service Center

Taking care of business I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. More

The service was excellent I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. More

Bad service When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife go When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife goes in for oil change and was told that she need a alignment at only 20,380 miles and the warranty doesn't cover it. Then I was told when all said and done I would have to pay $118 but alignment only $89.95. The rest of the money is for a pair of gloves and paperwork. More

Quick Serive Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you More

Clear & concise I scheduled an appt. for recall work & much to my delight, discovered there was an extended warranty on another issue. My car is not brand new. Jaso I scheduled an appt. for recall work & much to my delight, discovered there was an extended warranty on another issue. My car is not brand new. Jason treated me with respect, spoke to me with kindness & concern & answered all of my questions. The cost of an alignment was even less than my regular mechanic. Parts were ordered & received quickly & I was without my vehicle for a very short time. There was no part of my experience that was not pleasant. More

Did easy work, took way too long My service was an oil change, tire rotation, and a recall that was simply a software update. The service took way too long. I had made an appointmen My service was an oil change, tire rotation, and a recall that was simply a software update. The service took way too long. I had made an appointment in advance thinking this would making things simpler. But it took over an hour and a half. They also did not keep me informed as to the timing. Bring back Cobb County Kia. More

Horrible they said they check my tires cuz the tire light was on they didn't check the tires they just put air in. It had a nail so I took it somewhere else an they said they check my tires cuz the tire light was on they didn't check the tires they just put air in. It had a nail so I took it somewhere else and they fixed it. More

Amazing customer service . Problem diagnosed and solved and I was kept informed every step in the process. I highly recommend this service center and the friendly and professi . Problem diagnosed and solved and I was kept informed every step in the process. I highly recommend this service center and the friendly and professional employees. More

Great service! No waiting time . Agent polte and professinal Great service. Provided payment options.Service completed during time frame given. Refer at window sticker reminder for next service.Very pleasant and Great service. Provided payment options.Service completed during time frame given. Refer at window sticker reminder for next service.Very pleasant and knowledgeable of areas to service. More