Jim Ellis Kia of Kennesaw - Service Center

Had vehicle in for oil change and tire rotation Service performed in timely manner along with comp wash and vacuum. Robbie also informed me that I had a nail in left rear time that needed plugged. E Service performed in timely manner along with comp wash and vacuum. Robbie also informed me that I had a nail in left rear time that needed plugged. Ellis does not perform that service but he told me where I could get it done. More

Great Service I'm very satisfied with the overall service I experienced at this location. Jason was the Service representative that helped me he is always knowledge I'm very satisfied with the overall service I experienced at this location. Jason was the Service representative that helped me he is always knowledgeable and very helpful. More

Great seevice I came in for a recall on my Sorento. They informed me it could take 3 hours to get it finished. I explained that I had to be out of there by 1pm due I came in for a recall on my Sorento. They informed me it could take 3 hours to get it finished. I explained that I had to be out of there by 1pm due to a Dr's appointment across town, it was 10am at this time. They promised that they would. They were so kind, they got me out by noon. I cant say enough about the service team, they do really care about you. Thanks again More

Jason Dale was my Service Advisor PERFECT! Jason kept me in the loop with everything and advised me as the service proceeded. HE KEPT THINGS MOVING. I CANNOT PRAISE HIM ENOUGH FOR HIS HELP WI Jason kept me in the loop with everything and advised me as the service proceeded. HE KEPT THINGS MOVING. I CANNOT PRAISE HIM ENOUGH FOR HIS HELP WITH MY PROBLEM. YOU NEED MORE SERVICE PEOPLE LIKE HIM IN YOUR ORGANIZATION. DOLORES DUDA More

Awesome Experience Very friendly staff! Diana Bell kept me up to date on all my services and checked up on me while I was waiting. She's AMAZING! Very friendly staff! Diana Bell kept me up to date on all my services and checked up on me while I was waiting. She's AMAZING! More

Robbie Brooks-awesome Service Advisor!! Robbie Brooks is an awesome service advisor!! He does a great job of being sure our Kia is up to date on the services needed. When a tech says he/she Robbie Brooks is an awesome service advisor!! He does a great job of being sure our Kia is up to date on the services needed. When a tech says he/she recommends something, Robbie goes over in detail what it is and why it should be done and if it needs to be done now or can wait until another time. He makes sure to check for recalls. Robbie keeps me advised of the status of the car. I primarily use this Kia dealership for service because of Robbie. He has been an advisor here for a long time and that is important to me. Also, there is a new young gentleman, Chris, who was driving the shuttle. He was so pleasant, polite, and professional. More

Great service Was a great experience. Had to get a recall repair done. They were good about letting know the status throughout the repair and explained everything Was a great experience. Had to get a recall repair done. They were good about letting know the status throughout the repair and explained everything. Jason in Service and the rest of the staff was wonderful. More

Fast & efficient All the folks here work great as team... made quick work of it with a smile... no pressure either...I appreciate that I can go in, ask to get somethin All the folks here work great as team... made quick work of it with a smile... no pressure either...I appreciate that I can go in, ask to get something done & they deliver without high pressure to get me to do other services that aren't required. Sorry don't remember all the names of those I came in contact with... but all service folks and the cashier were all great. More

Diana is a wonderful person to deal with. Diana made our experience at your dealership great. Couldn't asked for better customer service. She is a valuable asset to your dealership. Thank you Diana made our experience at your dealership great. Couldn't asked for better customer service. She is a valuable asset to your dealership. Thank you Diana!!! More

Doubtful I will return I booked an appointment 5 days in advance, to replace a wheel sensor, it took 7 hours, because they needed authorization from Kia to replace and alrea I booked an appointment 5 days in advance, to replace a wheel sensor, it took 7 hours, because they needed authorization from Kia to replace and already recalled part. Why was this authorization not completed before I arrived? There is no reason a customer should have to wait 6 hours, for work that was completed in 1 hour. Jim Ellis does not put the customer first. I don't know who dropped the ball on this, but it should be addressed. I would love to speak with the service and/or general manager. More