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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,168 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,168 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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August 07, 2019
Awesome service Every time I have gotten my oil changed the staff is going above and beyond to please me. From pulling in to getting checked in and checking out. I h Every time I have gotten my oil changed the staff is going above and beyond to please me. From pulling in to getting checked in and checking out. I have usually waited for my car to get the oil changed and it’s never as long as they say. 👍🏻 More
by SHAN1PANA
Verified CustomerEmployees Worked With
Jason Dale
August 06, 2019
Great Service Chris k will and always be my service go to guy He keeps his promise he really goes out for his customers now that's Services Chris k will and always be my service go to guy He keeps his promise he really goes out for his customers now that's Services More
by VANESSAERBY
Employees Worked With
August 06, 2019
MS. D. Bell is a awesome service advisor. MS. Bell is the reason I keep coming back to get all my service done she is awesome. Me. Bell is very customer oriented. Exceptional! MS. Bell is the reason I keep coming back to get all my service done she is awesome. Me. Bell is very customer oriented. Exceptional! More
by KLSPOLITICAL
Employees Worked With
Diana Bell
August 06, 2019
No AC in July I came in with AC issues. Diana Bell noted that the problem started after I had my windshield replaced at SafeLite and suggested I contact them for w I came in with AC issues. Diana Bell noted that the problem started after I had my windshield replaced at SafeLite and suggested I contact them for warranty work. I took her advice and Safelite scheduled the fix at no additional cost to me. Diana scheduled the recall work on my Optima and I picked up a sparkling clean car within a few hours -- no cost there either. More
by ANNE.SHROCK
Employees Worked With
Diana Bell
August 06, 2019
Fixed a nagging transmission problem My 2016 Kia had a pesky transmission downshift problem. You could feel a strong downshift going from 5th to 4th gears. They were able to diagnose and My 2016 Kia had a pesky transmission downshift problem. You could feel a strong downshift going from 5th to 4th gears. They were able to diagnose and reprogram the transmission. Drives like new! Thanks! More
by brooks2
Employees Worked With
Diana Bell
August 06, 2019
15 min wait before I was acknowledged or helped?! I had an appt. arrived a few min early. When I walked in I waited 15 min before I was helped or acknowledged. 1 service person was already with a cust I had an appt. arrived a few min early. When I walked in I waited 15 min before I was helped or acknowledged. 1 service person was already with a customer, the other guy preferred to shuffle papers. The check out counter was full of Kia folks( which was in full view of the door). No one asked my why I was there or if I needed assistance. Not the Jim Ellis customer service that I’m used to ( I was with VW for 20 yrs and Audi for 10 yrs). Went in for an oil change and a break check.. nothing complicated. When you wash the cars you just hose it down( smearing the dirt and don’t bother to shine the tires back up- that part would be a nice touch. Please use steering wheel covers! Mine is always grimy after service! More
by SH00Z458
Employees Worked With
Chris in service., Erika Gregory
August 05, 2019
Go see Robbie in service I took my Kia in for an oil change and tire rotation, as they were doing the inspection they noticed one of my tires was not wearing correctly as the I took my Kia in for an oil change and tire rotation, as they were doing the inspection they noticed one of my tires was not wearing correctly as the other 3. At a closer inspection they realized the tire was separating from the inside. This could have easily been over looked and I could've had a blow out while driving and who knows what would have happened. Thank you Robbie and your team. I will be back with my Kia. More
by MKERKOSKI
Employees Worked With
Robbie Brooks
August 02, 2019
Great service Came into the dealership because of car trouble. Although it took a several hours in the queue for my car to be diagnosed, the wait was comfortable an Came into the dealership because of car trouble. Although it took a several hours in the queue for my car to be diagnosed, the wait was comfortable and staff friendly. While waiting, I talked to salesman Zak about a newer model Soul. He listened to my needs and came up with the perfect car for me. Zak and the manager went the extra mile to help me with my concerns and the price I was comfortable with. They also gave me a fair trade-in price for my old car. Based on my experience there, I recommend Jim Ellis Kia. More
by GAILB
Employees Worked With
Zakaria Benabdesselam, Jason Dale, Greg Darian
August 02, 2019
Very efficient and professional! Very efficient and professional. Well staffed with knowledgeable and courteous employees in a large, contemporary, well designed environment. Honest a Very efficient and professional. Well staffed with knowledgeable and courteous employees in a large, contemporary, well designed environment. Honest appraisal as to what service is needed for your car, and fairly priced. More
by BOBANDCAROL1000
Employees Worked With
Jason Dale
August 01, 2019
Great Jason was the best,have been there many trips before will say this was the best ever .And Diana was nice too. Great service and wash Jason was the best,have been there many trips before will say this was the best ever .And Diana was nice too. Great service and wash More
by HSHUFFMAN
Employees Worked With
Diana Bell, Jason Dale
