Jim Ellis Kia of Kennesaw - Service Center

Great customer service Robert is the best customer service rep. He has been my rep for several years and I hope to never lose him. The serve done was done efficiently. I alw Robert is the best customer service rep. He has been my rep for several years and I hope to never lose him. The serve done was done efficiently. I always rate your dealership as excellent. More

Oil change I had a great experience no complaints with the service center. Jason did a great job keeping me informed. He even shuttled me to work since the shutt I had a great experience no complaints with the service center. Jason did a great job keeping me informed. He even shuttled me to work since the shuttle guy was running late. More

Quick service! I was quoted that it would take 1.5 hour to 2 hours for a recall on my Sorento. Little to my surprise, they had it done in less than a hour. I wasn' I was quoted that it would take 1.5 hour to 2 hours for a recall on my Sorento. Little to my surprise, they had it done in less than a hour. I wasn't pressured for any other services or things needed to my vehicle (was told the previous time I needed a timing belt when my mechanic said I didn't). I was impressed with the less than quoted time and service received. I would say that this visit was very much an improvement. More

Four new tires Excellent service as usual Diana took good care of me. I will come back. Loved having the snacks as well. Think I cleaned out your Doritos stash Excellent service as usual Diana took good care of me. I will come back. Loved having the snacks as well. Think I cleaned out your Doritos stash. More

Outstanding!!! Diana Bell is always a pleasure to work with. I followed her from another Kia location because she takes pride in helping customers and makes sure we Diana Bell is always a pleasure to work with. I followed her from another Kia location because she takes pride in helping customers and makes sure we understands what service we will receive. Thanks to Diana, she was able to communicate to the mechanics in order for them to fix my car properly!!!! She's Outstanding!!!! More

Amazing This is always a great experience. I really can’t say enough great things about this service department and Robert Brooks who always takes care of me This is always a great experience. I really can’t say enough great things about this service department and Robert Brooks who always takes care of me and greets me with a smile makes everything very easy. Thanks! More

Great Customer Service & Service Advisor Initially took my car in for an oil change on 8/8 but after checking history, Jason my service advisor said there was a recall that needed to be addre Initially took my car in for an oil change on 8/8 but after checking history, Jason my service advisor said there was a recall that needed to be addressed but part was not available that day. We (Jason and I) scheduled the follow-up appointment for the following week to take care of the Recall work and also perform an exterior Detail. Jason does a great job of communicating- he called to say the recall work was almost finished but the front and rear breaks needed to be replaced- gave him the "go ahead" and asked if there was any Military Discount available, said he would check. No Military discount but he was able to give me a 5% discount and that certainly helps, especially when you are retired. Jason called me when the car was ready and met me to go over the work and visually check out the car which looked awesome. At a time when "customer service" is often talked about but seldom delivered, Jason is a breath of fresh air- he communicates all the way. Great jib and great Service advisor- Jason Dale More

Service Love working with Diana Bell in the service department, she is personable and on top of everything. They work quickly to get my car service done. And Love working with Diana Bell in the service department, she is personable and on top of everything. They work quickly to get my car service done. And I love getting my car washed every time. More

Helping me keep my Sorento running well. Diana is terrific. We discuss any issues at length so I know what’s going on with my Sorento. She doesn’t give me a bunch of sales pressure, either! Diana is terrific. We discuss any issues at length so I know what’s going on with my Sorento. She doesn’t give me a bunch of sales pressure, either! More

Good job Kia Awesome Service Rep Diana Bell. Recommend highly. Delish snacks and water while waiting. The wait was an hour long + the additional stuff I wanted don Awesome Service Rep Diana Bell. Recommend highly. Delish snacks and water while waiting. The wait was an hour long + the additional stuff I wanted done. They were accurate in the time they quoted me. Pleasant environment, and would recommend. More