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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,166 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,166 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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August 27, 2019
Helpful mostly When I called to reschedule my appointment the service rep wasn’t entirely helpful but she did connect my to the service manager who was able to get m When I called to reschedule my appointment the service rep wasn’t entirely helpful but she did connect my to the service manager who was able to get me a same day appointment. Everyone else I worked with and encountered was amazing! Very kind and helpful all around. More
by RAZZLE1998
Verified CustomerEmployees Worked With
Jason Dale
August 26, 2019
My service was completed in a very timely manner, Your people met us as we entered the parking/service area and took me to the door (since I am handicapped. During our SHORT wait there were water and Your people met us as we entered the parking/service area and took me to the door (since I am handicapped. During our SHORT wait there were water and chips, etc. available. The snow-cone machine even came by. Great on such a hot day. All of your people treated us so nice and I thank you for your kindness. More
by JRPW2087
Employees Worked With
Lavar Frederick, Diana Bell
August 26, 2019
Diana was amazing It was great I had a wonderful experience like always Diana is the best she should get a promotion always friendly and has a conversation with me then It was great I had a wonderful experience like always Diana is the best she should get a promotion always friendly and has a conversation with me then continuously gives me updates! More
by JUSTINJOHNSON713
Employees Worked With
Diana Bell
August 23, 2019
Emergency service My car wouldn’t start. I called and spoke with Robbie (who I always take my car to for service) who was able to diagnose the problem over the phone (e My car wouldn’t start. I called and spoke with Robbie (who I always take my car to for service) who was able to diagnose the problem over the phone (even while the service center was externally busy) I called roadside assistance who were also very helpful. They towed my car to the service center. Robert fit me in and got me out as soon as possible! More
by STWEDIG
Employees Worked With
Robbie Brooks
August 22, 2019
Felt scammed This is the worst experience by far that I have had at this Kia dealership. The person that I checked in with was the only consultant there. After a This is the worst experience by far that I have had at this Kia dealership. The person that I checked in with was the only consultant there. After a couple of hours. The male that I checked n with came to get me from the waiting area. I asked if it was ready. He said the tech had some recommendations for me. The recommendations were new tires, a battery and a number of other things. I have not had any issues with my battery nor my tires. The consultant said I needed tires because “they are round and that’s what makes you roll”. The total for the recommendations was over $2000. To see the list made me feel that he thought I was stupid about car care because I was female. I had to get the cashier to go get my papers for checkout after I had seen my car finished for 15 minutes. The consultant was talking on the phone. When he got off the phone he came to the cashiers window with a printed sheet regarding a survey I might receive. He told me how to complete the survey and if I couldn’t give him a perfect score to call him. As you can deduct, I didn’t do that! More
by CLAIREPHIL
Employees Worked With
Robbie Brooks
August 20, 2019
Just OK. Normally excellent Overall it was a good visit. Normally it is excellent. Just seemed not to clicking Saturday. Paperwork for checkout had to be redone. They pulled Overall it was a good visit. Normally it is excellent. Just seemed not to clicking Saturday. Paperwork for checkout had to be redone. They pulled up the wrong car for me. Again. We will be back and have always had excellent service. But Saturday was not your best. More
by DANDSFARMER2
Employees Worked With
Robbie Brooks, Diana Bell, Jason Dale
August 20, 2019
Another Great Time As usual, the Kia Service Appointment went swell. Jason Dale is as sociable and professional as ever. The waiting room had a good variety of snacks an As usual, the Kia Service Appointment went swell. Jason Dale is as sociable and professional as ever. The waiting room had a good variety of snacks and water. It was clean, and the service on my car was great. Jason and I spoke about an impending 30,000 mile update, and he in no way pressured me to have it sooner. I was under the impression I needed it now, but he told me to actually have it later. THAT is practical and professional service. I never feel swindled. More
by mrosenga
Employees Worked With
Jason Dale
August 19, 2019
Customer Service Jason was extremely helpful and always returned my calls. Honestly kept me sane through the whole time my vehicle was there. Time frame was perfect an Jason was extremely helpful and always returned my calls. Honestly kept me sane through the whole time my vehicle was there. Time frame was perfect and everything seems great so far. More
by LOOCH247
Employees Worked With
Jason Dale
August 19, 2019
Customer Service is Key! Jason was a great customer service rep! He ensured that I was acknowledged and serviced for my issue that I came in for. I had to receive a loaner unt Jason was a great customer service rep! He ensured that I was acknowledged and serviced for my issue that I came in for. I had to receive a loaner until the problem could be resolved. Because my issue was on an after market install, they service department needed to rely on the vendor to come out and service my car. Jason called me several times to keep me posted on the status of my vehicle. I appreciate his attentiveness and willingness to keep me informed throughout the time my vehicle was in the hands of the service team. More
by c.r.oliver
Employees Worked With
Jason Dale
August 18, 2019
Transparency With A Smile! I just relocated to GA from VA and my vehicle was due for an oil change. I took my vehicle in to Jim Ellis and Robbie was AWESOME! He was very welcomi I just relocated to GA from VA and my vehicle was due for an oil change. I took my vehicle in to Jim Ellis and Robbie was AWESOME! He was very welcoming and put me at ease right away. My oil change was completed before I knew it and my vehicle was delivered washed/clean. I highly recommend Robbie for any service needs! More
by ShannonHughes331
Employees Worked With
Robbie Brooks
